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Accessibility

The Horizon Power website has been designed to be as accessible to as many users as possible. 

It is a requirement of the Disability Services Act 1993 that all public authorities develop and implement a Disability Access and Inclusion Plan (DAIP) outlining how the organisation ensures equal access to its facilities and services for people with disability. Horizon Power Disability Access and Inclusion Plan 3 Other legislation underpinning access and inclusion includes the WA Equal Opportunity Act 1984 and the Commonwealth Disability Discrimination Act 1992 (DDA).

Horizon Power is committed to develop an accessible and inclusive community by providing information, services and public facilities that are easy for all community members to access. This commitment was formalised in our inaugural Disability Access and Inclusion Plan, developed and registered with the Disability Services Commission in 2008.

Disability Access and Inclusion Plan 2014-18

Horizon Power is committed to develop an accessible and inclusive community by providing information, services and public facilities that are easy for all community members to access.

Accessibility

The Horizon Power website has been designed to be as accessible to as many users as possible. This includes:

  • people with disabilities who may use assistive technologies,
  • those with slower internet connections or less than state of the art equipment,
  • rural and regional users, and
  • those with non-PC internet devices including hand held devices and mobile phones.

Document requests

You can request to acquire any documents available on the web site by using the Contact Us form in the following formats:

  1. Printed/hard-copy.
  2. Documents to be made available in an alternative format such as plain text file.


Text resizing

You can change the text size of this site from within your browser. If you are using Internet Explorer:

If you are using Firefox, Safari, Chrome or Opera you can increase the text size by pressing "ctrl" and "+" (Windows) or "cmd" and "+" (Macintosh) and decrease your text size by pressing "ctrl" and "-“ (Windows) or "cmd" and "-" (Macintosh).

Navigate the website with a keyboard

You can select the Tab key to navigate around our site. You'll notice a blue box appear around the selected page and you can open the page by selecting Enter. 

Searching for information

Our site offers two search options:

1. Located in the top menu, you can search the site to find what you want directly with keywords.
2. Located on our homepage under 'How can we help you?', you can search our frequently asked questions.  

Videos

To enable subtitles on one of our videos, select the Subtitles/ closed captions button in the bottom right corner of the video breakout box. Depending on your browser, the button will be one of these icons: 

Help and support

We have useful information on a range of topics in our Help and Support section. 

We value your feedback

If you have a suggestion on how we can improve access to our site, please contact us on:

  • TIS (translating service for customers who don't speak English): 13 14 50.
  • TTY (for customers with hearing or speech difficulties): 1800 461 499.
  • Residential customers: 1800 267 926 (8 am - 5 pm weekdays).
  • Business customers: 1800 737 036 (8 am - 5 pm weekdays).
Contact

Get in touch

We offer a number of different ways to get in touch with us regarding your electricity account.

Contact