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Frequently Asked Questions

1. When will the DER trial start and how long will it last?

Customer engagement has already commenced.

The DER trial is expected to last for approximately three years commencing mid-2017.

Once you have registered for the DER trial, and provided a valid email address, Horizon Power will keep you updated in respect of the DER trial.

2. Who is eligible to register for the DER trial?

All Horizon Power account holders who reside in Carnarvon (Western Australia) with rooftop solar photovoltaic (PV) panels are eligible to register for the DER trial.

3. What happens once I register?

Once you have registered for the DER trial, Horizon Power's approved electrical contractor will conduct a brief inspection of your premises to ensure that your premises are suitable for the DER trial. We may require access to your roof space to perform this inspection. Assuming your premises is determined to be suitable for the DER trial, we will make a time with you to install a small device at your premises known as a Solar Smart Monitor. The Solar Smart Monitor will measure your electricity usage and the amount of solar electricity that you generate, and will transmit this data to Horizon Power. We will use this data, in conjunction with weather data and power system data, to run experiments and learn more about microgrid networks.

4. When I try to register for the DER trial, it asks me for details of my premises.  Do I need to own the premises in order to register?

No. However, if you are a tenant, you must seek your landlord’s approval prior to registering to participate in the DER trial.

5. What happens if I sell my premises?

If you sell your premises, or move out of your premises, during the DER trial period, please let us know as soon as you plan to sell or move. At the latest, you need to tell us within 3 days after you sell your premises or move.

6. If selected, can I withdraw from the DER trial at any time?

Yes. However, we would really like you to participate for the entire duration. 

Early withdrawals have the potential to compromise the final data set, and prejudice the results of the DER trial.

7. Will I be paid for participating in the DER trial?

You won’t be paid for participating. However, Horizon Power may offer other incentives to participate, at its discretion. 

The benefits of participating are further outlined below.

8. Will I incur any out of pocket expenses?

Horizon Power will pay to supply and install the Solar Smart Monitor and for any maintenance of the Solar Smart Monitor required during the term of the DER trial.

The Solar Smart Monitor uses a miniscule amount of energy (1 watt or less), which may have a nominal effect on your electricity bill.

9. Why should I participate?

Horizon Power, in conjunction with its research and strategic partners, is conducting ground-breaking research into the way that microgrids operate, including the impact of weather events on solar electricity.

By participating in the DER trial, you will become a critical part of an innovative research trial, being the first of its kind in the world, which will help to shape the future of distributed energy resources and microgrids.

For the duration of your participation in the DER trial, Horizon Power will pay for you to have access to an electronic application known as the Solar Analytics Dashboard. The Solar Analytics Dashboard will give you near real-time visibility of the amount of solar electricity that you generate.

You will also be able to keep the Solar Smart Monitor at the end of the DER trial period.

10. What is a Solar Smart Monitor?

Once you have registered to participate in the DER trial, and Horizon Power has inspected your premises and confirmed your eligibility, we will arrange to install a Solar Smart Monitor at your premises.

The Solar Smart Monitor is a clever Australian invention that will measure your instantaneous demand for electricity, and the amount of solar electricity that you generate, and transmit this data to Horizon Power.

For further information, visit https://www.solaranalytics.com/au/how-it-works.

11. Will Horizon Power need to make any modifications to my PV system?

No.

12. Do I get to keep the Solar Smart Monitor?

At the end of the DER trial period, provided you do not withdraw from the DER trial early, you may keep the Solar Smart Monitor. 

If you withdraw from the DER trial early, Horizon Power has the right to uninstall the Solar Smart Monitor from your premises, and redeploy it elsewhere.

If, at the end of the DER trial period, you would like Horizon Power to uninstall the Solar Smart Monitor from your premises, we will arrange for its removal.

13. Does the Solar Smart Monitor meet Australian Standards?

The Solar Smart Monitor will be wired in accordance with the AS/NZS 3000 (Wiring Rules).

The Solar Smart Monitor has undergone internal testing by Horizon Power to ensure that it will be able to operate under high temperatures.

14. Where will the Solar Smart Monitor be installed? Will it be obtrusive?

If there is sufficient room, we would prefer to install the Solar Smart Monitor inside your existing meter box. If there is insufficient room, a small housing that accommodates the Solar Smart Monitor will be mounted adjacent to your meter box or other suitable location.

15. Once the Solar Smart Monitor has been installed, will any further upgrades / maintenance be required?

Once the Solar Smart Monitor has been installed, it’s unlikely that it will require any further upgrades or maintenance during the DER trial period. Further, given the Solar Smart Monitor has been trialled and tested, Horizon Power considers the possibility of defects to be low.

If the Solar Smart Monitor is or becomes defective, or requires upgrades or maintenance, Horizon Power should be able to identify this remotely. It may be necessary for Horizon Power (or an electrical contractor engaged by Horizon Power) to access your premises from time to time to rectify any defect. 

Horizon Power will not seek to access your premises to rectify any defect without making prior access arrangements with you.

16. What is the Solar Analytics Dashboard?

Once Horizon Power has installed a Solar Smart Monitor at your premises, we will pay for you to access the Solar Analytics Dashboard.

The Solar Analytics Dashboard is an online application, which may be accessed via your computer or mobile device. It uses the data transmitted from the Solar Smart Monitor to give you near real-time visibility of the amount of solar electricity that you generate.

For further information, visit https://www.solaranalytics.com/au/.

17. How do I access the Solar Analytic Dashboard?

Once Horizon Power has installed a Solar Smart Monitor at your premises, we will provide you with details regarding how to register for the Solar Analytics Dashboard.

The Solar Analytics Dashboard is provided by Solar Analytics, a separate company that is not affiliated with Horizon Power. 

Solar Analytics may ask you to agree to its own terms and conditions of use before granting you access to the Solar Analytics Dashboard.

Horizon Power will provide Solar Analytics with your address, Solar Smart Monitor serial number and PV system information, so that Solar Analytics can configure your account with the Solar Smart Monitor installed at your premises.

Horizon Power will pay for you to access the Solar Analytics Dashboard at all times during your participation in the DER trial.

If, at the end of the DER trial period, you would like to continue accessing the Solar Analytics Dashboard, you will need to procure this access yourself, directly with Solar Analytics.

You will be responsible for all costs associated with the ongoing use of the Solar Analytics Dashboard beyond the DER trial period.

18. Who will install the Solar Smart Monitor?

The Solar Smart Monitor will be installed by a licensed electrical contractor on behalf of Horizon Power.

19. How long will it take to install the Solar Smart Monitor?

It is anticipated that installation will take approximately 1 hour.

The account holder, or their nominated adult representative, will need to be present during installation.

We understand your time is precious. We will work with you to arrange an installation date and time that it mutually convenient.

20. Will the installer require access to my roof space?

Potentially, yes.

The installer will also require access to your meter box.

21. Will there be any disruptions to my electricity supply while the Solar Smart Monitor is being installed?

In order to install the Solar Smart Monitor safely, the electrical contractor will need to turn off your power briefly. You must let us know, at the time of registering for the DER trial, if there is any reason that power should not be turned off at your premises, such as if a resident at the premises is reliant on life support.

22. Is there a possibility that my PV system could malfunction due to the alterations made by Horizon Power?

The Solar Smart Monitor will not cause your PV system to malfunction. However, it may help you to identify if your PV system is underperforming.

23. How long will Horizon Power collect data?

The Solar Smart Monitor will measure your instantaneous demand for electricity, and the amount of solar electricity that you generate, and will transmit this data to Horizon Power.  We will use this data, in conjunction with weather data and power system data, to run experiments and learn more about microgrids networks.

Data will be collected over a period of approximately three years.

24. Will third parties have access to the data?

Horizon Power may provide its research and strategic partners with access to the data in order to run experiments and learn more about microgrid networks. 

All data will be kept anonymous. That is, no personally identifiable customer information will be made available to third parties.