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Forms, fees and charges

Account-related fees 

Account establishment fee


Copy of invoice request


Credit card fee


Embedded management fee $300.00
False call out fee - service vehicle requested $150.00

Manual non-AMI meter read


Meter read - requested by a consumer


Meter testing



(reduced rate with
valid concession card

Overdue account notice


Reconnection after non-payment


Rejected payments

(payments made
at Australia Post)

(payments made
through your bank)

All prices are inclusive of GST.
*no GST payable on the overdue account notice. 

Work request forms and associated fees and charges

Form Fee or charge 1 July 2017 charge (incl GST)  Description 
Application for unmetered supply Quote required  Requests for streetlights, traffic lights and boom gates are assessed on application and a quote will be provided.
Application to install modification works on Horizon Power assets Quote required An application form to attach either decorative works (e.g. banners) or CCTV cameras to Horizon Power assets, in accordance with the Third Party Attachments Policy.
Connection to the network  Quote required  A quote is provided to provide electricity to a premise where there is no existing supply. Some customers may be eligible for the subsidised underground connection fee.  Please ensure you complete an application form for a temporary supply and/or CT meter if required. 
Design fee  $6,105.00 Customers applying for a new connections or an upgraded connection to more than 30 kilovolt ampere (kVA) are required to pay a design fee to enable a formal quote to be prepared.  The design fee will be deducted from the formal quote if you proceed with the project but is otherwise non-refundable.

Please note: A quote for the design and formal quote will be provided  for projects with a  connection greater than 1000 kVA or 10 per cent of the relevant systems peak load or a subdivision that requires headworks and the capacity of the connection is greater than 1000 kVA or 10 per cent of the relevant systems peak load.
Design Information Package (DIP) $1,181.00 Network information provided to developers to assist with their planning. This fee is a fixed fee regardless of the size of the development works. 
Disconnection and reconnection of power supplies at the pole/pillar (LV only) $781.00

Complete this form if you need to temporarily interrupt power supply to your home or business (for example, to carry out renovation work that doesn’t require the services of an electrical contractor). This fee will apply for us to disconnect power at the pole or pillar. 

Note: if you need to disconnect the power while electrical work is carried out at the property, you do not need to complete this form. Instead, a licensed electrical contractor is required to submit a Preliminary Notice before the work takes place and this will trigger the same process and fee. 

Disconnection of power ahead of demolition  No charge  There is no cost if you request the electricity supply to be disconnected to your property ahead of demolition. Please complete the application form to apply for this service. 
HV Submission coversheet template   This form is suggested as a coversheet for HV Submissions, which are required for a HV connection.
Permanent power supply - single phase or three phase meter $595.00

The fee charged to install and connect a single or three phase meter. Also charged when upgrading from a single to three phase meter. 

Please note: this fee will be included on your first bill, itemised as a ‘New Connection Permanent Supply’. Usually an electrical contractor requests the meter and will therefore be charged for this work.

Project cancellation  $345.00 plus design costs  We will charge this cancellation fee if you decide not to proceed with a project after construction has commenced. Any costs incurred (design or materials) will be charged in addition to this cancellation fee. 
Relocate a Horizon Power asset Quote required  If you need to relocate distribution equipment such as transformers, pillars and overhead lines, please complete this application form and we will provide a quote for the work required.  Relocation is subject to a suitable alternative location and will be chargeable to the applicant.
Subsidiary electricity meter rental 16.00 cents  This daily charge will be applied to your account for each additional meter requested at a premise. 
Subsidised underground connection fee  
(Underground supply in an overhead area form)

An underground power supply is mandatory for all new connections and upgrades. If you meet the terms and conditions, this subsidised rate will be charged. New connections and upgrades that do not meet the terms and conditions will be assessed and quoted on a case-by-case basis. Please note; you will need to engage the services of an electrical contractor to connect power from the pillar to consumers mains.
Please note: meter reconnection inclusive and effective 1 Oct 2017.

Temporary supply connection $1,084.00

The charge to provide a single or three phase temporary connection to your premise while building works are carried out. 

Please note: this fee will be included on your first bill, itemised as a ‘New Connection Temp Supply’. Usually an electrical contractor requests the meter and will therefore be charged for this work.

Upgrade power supply to a  CT Meter (over 100 amps) Quote required  If you require Current Transformer (CT) metering, please complete an application form and we will provide a quote for this service. If there will be an increase in demand, you will also need to complete the Connection Application form.  

 All prices are inclusive of GST.