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Forms, fees and charges

Horizon Power charges customers and contractors for the retail and network services we provide to maintain and upgrade our assets and ensure safe and reliable power. 

Connection application form

Quote required. Complete this form to request to connect electricity to a premise where there is no existing supply. Some customers may be eligible for the subsidised underground connection fee. Please ensure you complete an application form for a temporary supply and/or CT meter if required.

Please note:

  • Design fee: $6,195.00
    Customers applying for a new connection or an upgraded connection to more than 30 kilovolt ampere (kVA) are required to pay a design fee to enable a formal quote to be prepared. The design fee will be deducted from the formal quote if you proceed with the project but is otherwise non-refundable. Please note: A quote for the design and formal quote will be provided for projects with a connection greater than 1000 kVA or 10 per cent of the relevant systems peak load or a subdivision that requires headwork's and the capacity of the connection is greater than 1000 kVA or 10 per cent of the relevant systems peak load.

Installation of a new meter form (ANPS)

A fee is payable to request a temporary or permanent power supply (single or three phase meter). Please note: this fee will be included on your first bill, itemised as a ‘New Connection Temp Supply’. Usually an electrical contractor requests the meter and will therefore be charged for this work.

Complete this form to request one of the following connections:

  • Temporary supply connection fee: $896.00 
    The charge to provide a single or three phase temporary connection to your premise while building works are carried out. 
  • Permanent power supply fee: $909.00 
    The charge to install and connect a single or three phase meter. Also charged when upgrading from a single to three phase meter. 

All prices are effective 1 July 2018 and are inclusive of GST. 

Application for CT metering works form

Quote required. If you require Current Transformer (CT) metering, please complete an application form and we will provide a quote for this service. If there will be an increase in demand, you will also need to complete the Connection Application form.

Please note:

  • Design fee: $6,195.00
    Customers applying for a new connection or an upgraded connection to more than 30 kilovolt ampere (kVA) are required to pay a design fee to enable a formal quote to be prepared. The design fee will be deducted from the formal quote if you proceed with the project but is otherwise non-refundable. Please note: A quote for the design and formal quote will be provided for projects with a connection greater than 1000 kVA or 10 per cent of the relevant systems peak load or a subdivision that requires headwork's and the capacity of the connection is greater than 1000 kVA or 10 per cent of the relevant systems peak load.

Application and Agreement for Network Services form (AANS)

A fee of $758.00 is payable to request to either temporarily or permanently disconnect the power supply to your property.

Complete this form to request one of the following:

  • Disconnection and reconnection of power supplies at the pole/pillar (LV only) fee: $758.00
    If you need to temporarily interrupt power supply to your home or business (for example to carry out renovations), this fee will apply for us to disconnect power at the pole/pillar.  The submission of a Preliminary Notice by the electrical contractor ahead of electrical work being carried out within the premise will also trigger this process. This fee is charged for both disconnection and again for reconnection if we need to visit the property twice. 
  • Disconnection of power ahead of demolition fee: $758.00 
    The charge to disconnect the electricity supply to your property ahead of demolition.

Please note:

  • If a property has been disconnected for more than six months, Horizon Power requires either an Electrical Safety Certificate or a Notice of Completion from a licensed electrical contractor to ensure the property is safe for reconnection.  

All prices are effective 1 July 2018 and are inclusive of GST.

Application for an unmetered supply

Quote required. Requests for streetlights, traffic lights and boom gates are assessed on application and a quote will be provided.

Application to install modification works on Horizon Power assets

Quote required. Complete this form to request a quote to attach either decorative works (e.g. banners) or CCTV cameras to Horizon Power assets, in accordance with the Third Party Attachments Policy.

Developers authorisation and design information package

A fee of $1,198.00 is payable to provide network information to developers to assist with their planning. This fee is a fixed fee regardless of the size of the development works.

Request for relocation of Horizon Power assets form

Quote required. If you need to relocate distribution equipment such as transformers, pillars and overhead lines, please complete this application form and we will provide a quote for the work required. Relocation is subject to a suitable alternative location and will be chargeable to the applicant.

Application for underground supply in an overhead area

A fee at the subsidised rate of $4,900.00 (up to 3 dwellings) is payable if you meet the terms and conditions. If you do not meet the terms and conditions, your application will be assessed and quoted on a case-by-case basis. An underground power supply is mandatory for all new connections and upgrades.

Please note: you will need to engage the services of an electrical contractor to connect power from the pillar to your meter box. (Existing network disconnection and re-connection charge excluded, new connection, perm meter connection charge will appear on the customer's first invoice).

All prices are effective 1 July 2018 and are inclusive of GST.

Billing 

  • Account establishment fee: $23.60
  • Copy of customer invoice request: $3.30
  • Credit card transaction fee: 0.60% 
  • Dishonour fee (via Australia Post): $24.40
  • Dishonour fee (via Direct Debit): $14.75
  • Overdue account notice: $5.80*

Metering

  • Meter test - standard meter testing: $243.60
  • Meter test - reduced meter testing: $152.20
  • Meter damage: $840.00
  • Remote reconnection or disconnection: $6.19 
  • Interval data request: $30.00
  • Manual reconnection or disconnection: $31.80
  • Remote meter configuration: $25.70
  • Manual meter read: $150.00
  • Subsidiary electricity meter rental daily charge: $0.1649 
  • Reconciliation of embedded network master account: Quote required
  • Embedded network management fee: $304.50 
  • Adding or removing meters from an embedded network account: Quote required 
  • Rebilling of an embedded network master meter account: Quote required 

Solar applications

  • PV network impact statement (up to 1 MW): $3,615.00
  • PV network impact statement (greater than 1 MW): $10,325.00

Miscellaneous charges

  • Unnecessary callout charge - (service vehicle visit): $150.00
  • High and wide load permit: $150.00
  • Inspector fee (re-Inspections): $474.50
  • Freedom of Information application fee: $30.00
  • Vegetation removal: Quote required

All prices are effective 1 July 2018 and are inclusive of GST.
*no GST payable on the overdue account notice.