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energy for life

About My Account

My Account allows you to perform a number of simple self-service functions online at your own convenience by accessing your account 24 hours a day, 7 days a week. Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays.

Log into My Account

Here's some more information to help you get started.

Are you new to Horizon Power? Open a business account with us today. 

 

You can access our online payment gateway through My Account or by clicking here. You will need your payment number which is 10 digits long and is located on the right hand side of the payment slip portion of your bill.

There’s a few other ways you can pay your electricity bill and our payment options are listed on this page. If you have any questions about your account, you can speak to one of our customer service representatives on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays. Remember to have your account number or a copy of a previous bill handy when you call us.

If you are moving in or out of an existing property you can easily open an account, transfer your electricity connection and close your account online. Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays.

What information will you need?

Please have the following information handy:

  • Moving details
  • Co-tenant's details (if applicable)
  • If you are a registered Life Support Customer, please let us know so we are able to assist with your needs.
  • If you contact us by phone, please have your Horizon Power account number or a copy of your previous bill on hand (if you have one).

How long does it take?

Opening an account / transferring to a new address

  • Karratha and Port Hedland: where you advise us before 3 pm on a business day, your supply will be connected by the end of the next business day. If your request is received after 3 pm, your supply may take up to two business days to connect.
  • All other regional towns: where you advise us before 3 pm on a business day, your supply will be connected by the end of the fifth business day. If your request is received after
    3 pm, your supply may take up to six business days to connect.

Closing an electricity account

  • Please advise us at least five days in advance so we can carry out a meter reading to finalise your account.

With My Account you can easily check your account balance, view previous bills and look at your payment history. You will be able to view any requests you have raised with us and view your billed electricity consumption.

Alternatively, you can speak to a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays. Remember to have your account number handy when you call us.

Please note that if you have made a payment today, your account balance may not have been updated. Please check with your bank or phone us if you require further information.

My Account makes it easy to update your account details such as phone number, email address and postal address online.

Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays. Remember to have your account number or a copy of a previous bill handy when you call us.

 

Enjoy the convenience of having your electricity bills sent directly to your inbox. All you need to do is log on or register for My Account, go to update details-> change statement delivery and then say goodbye to paper bills!


We will send you an email confirming your switch to paperless billing. If you have any questions you can call us on 1800 267 926 (residential customers) or 1800 737 036 (business customers).