Skip to main content
energy for life

Connect my power supply (building a property)

Select one of the options below or download our new connections and upgrades fact sheet. If you need assistance at any stage of the process, your local Horizon Power office can help. 

If you need assistance at any stage of the connection process, your local Horizon Power office can help. 

Step one: Complete the Connection Application form.  

Step two: Pay the Design Fee

A design fee of $6,000 (including GST) is payable for projects involving:

  • the supply of electricity to a connection with a total maximum load of between 31 kVA and 1000 kVA or 10% of the relevant systems peak load; or
  • CT metering that will result in an increase in the load capacity at the relevant site.

Step three: Accept the formal quote

Once you have received the formal quote and you want to proceed, simply sign the Quote Acceptance form and return it to us.

We will issue an invoice for the work which will need to be paid before any scheduling or construction can begin.

Please note: commencement of your works may take up to 12 weeks following the payment of your construction invoice.

Step four: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can complete this online for a: 

Please note:

  • The ‘Installation of a new meter’ fixed charge will be included on your first bill.
  • If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
  • You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step five: Work is complete

Once the power supply is available at your property, your electrician or builder may need to carry out further work.

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

If you need assistance at any stage of the connection process, your local Horizon Power office can help. 

Step one: Complete the Connection Application form.  

  • The Connection Application form is used to connect an underground power supply to your property where there is currently none available. 
  • Submit the completed form online, or to your local Horizon Power office.
  • Do you also require a CT meter? Complete this form as well.

Step two: Pay the Design Fee

A design fee of $6,000 (including GST) is payable for projects involving:

  • the supply of electricity to a connection with a total maximum load of between 31 kVA and 1000 kVA or 10% of the relevant systems peak load; or
  • CT metering that will result in an increase in the load capacity at the relevant site.

Step three: Accept the formal quote

Once you have received the formal quote and you want to proceed, simply sign the Quote Acceptance form and return it to us.

We will issue an invoice for the work which will need to be paid before any scheduling or construction can begin.

Please note: it can take up to 12 weeks for work to be completed from receipt of payment. 

Step four: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can complete this online for a: 

Please note:

  • The ‘Installation of a new meter’ fixed charge will be included on your first bill.
  • If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
  • You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step five: Work is complete

Once the power supply is available at your property, your electrician or builder may need to carry out further work.

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

If you need assistance at any stage of the connection process, your local Horizon Power office can help. 

Step one: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can complete this online for a: 

Please note:

  • The ‘Installation of a new meter’ fixed charge will be included on your first bill.
  • If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
  • You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step two: Meter installed

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

Useful forms

Useful links

If you are moving in or out of an existing property you can easily open an account, transfer your electricity connection and close your account online. Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays.