Skip to main content
energy for life

Upgrade my power supply

This section provides you with the information and forms you need to complete to upgrade your power supply or connect an overhead network to an underground connection. 

If you need assistance at any stage of the process, your local Horizon Power office can help. 

Request a CT meter

If you need assistance at any stage of the connection process, your local Horizon Power office can help. 

Step one: 

Complete a CT Meter Request Form.

Step two: Meter installed

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply.

If you need assistance at any stage of the connection process, your local Horizon Power office can help. 

Step one: Complete the Connection Application form.  

Step two: Pay the Design Fee

A design fee of $6,000 (including GST) is payable for projects involving:

  • the supply of electricity to a connection with a total maximum load of between 31 kVA and 1000 kVA or 10% of the relevant systems peak load; or
  • CT metering that will result in an increase in the load capacity at the relevant site.

Step three: Accept the formal quote

Once you have received the formal quote and you want to proceed, simply sign the Quote Acceptance form and return it to us.

We will issue an invoice for the work which will need to be paid before any scheduling or construction can begin.

Please note: it can take up to 12 weeks for work to be completed from receipt of payment. 

Step four: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can complete this online for a: 

If you are an existing customer, you will need your account number handy so that we can link your accounts in our system. 

Share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step five: Work is complete

Once the power supply is available at your property, your electrician or builder may need to carry out further work.

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

 

Useful forms

  • Upgrade your service from single phase to three phase. Please speak to the electrical contractor who will complete the work - they must complete and submit a Preliminary and Completion notice