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I changed my password for My Account and now I can’t log into the app.

There is a 30-minute delay before a password update in My Account will transfer to the app. If you continue to experience issues logging in after 30 minutes, please contact us.

Let us know if you need any further assistance.

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Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

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