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I just registered for My Account and cannot see any data?

After you receive confirmation that your My Account registration has been approved, it will take up to 8 hours for your customer and usage data to appear in the Horizon Power app.  The current spend and projected spend values will appear between 7 am and 9 am the next day.  Find out more. 

Let us know if you need any further assistance.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details