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Faults and emergencies

What should I do if I get an electric shock?

If anybody in your home or business gets an electric shock or a tingling feeling from taps or water pipes, switch off the power at the main switch and call Horizon Power immediately on 13 23 51. In emergency situations, dial 000.

Visit the Be Aware of Electricity page for more safety tips.

Let us know if you need any further assistance.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

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