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How do I make a complaint?

We strive to provide the best possible customer service at all times. If you feel we have not managed your concerns adequately or met the service standards outlined in our Customer Charter, you may lodge a formal complaint here.


Let us know if you need any further assistance.

Fill in the form below or view our contact details to get in touch.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details