Life's a little easier with My Account
Register online today or download our mobile app.Find out more
Alternatively, you can speak with a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays.
While we aim to deliver a continuous power supply, sometimes electricity interruptions occur due to circumstances beyond our control. This could be because of a cyclone or storm, or so that we can undertake maintenance on the electricity network.
By knowing that you require life-support equipment at your premises, we will endeavour to contact you prior to any planned power interruptions. This will give you the opportunity to enact a back-up plan. Your needs will also be considered when planning power interruptions and restoring power after an interruption.