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Changes to business tariffs, fees and charges from 1 July 2020

Each year, the WA State Government reviews electricity tariff prices, fees and charges so they better reflect the costs of making and delivering electricity through Western Australia.

This year the WA State Government is not changing the price of the residential A2 and MyPower electricity tariffs. This is part of of a range of COVID-19 support measures for WA households, which means that the unit price and supply charge for these tariff will remain at the 2019 price. 

There are changes to business electricity tariffs, MyPower Business and streetlight tariffs. These changes better reflect the cost of generating electricity, maintaining the electricity grid, providing customer services and ensuring we can provide safe, reliable electricity to regional WA. These changes are effective from 1 July 2020.

There are also some changes to Horizon Power’s ancillary fees and charges effective 1 July 2020. Changes to fees and charges are in-line with or below the CPI rate.

What assistance is available if I am struggling to pay my bill?

We’re here to help if you are having trouble paying your Horizon Power bill or need more time to pay. We will work with you to set up support measures that work for your circumstance, as well as providing practical advice on how you can reduce your electricity usage.

Find out more about the help available.

Horizon Power provides a number of rebates and subsidies, on behalf of the WA State Government, to residential customers who hold a concession card. Customers are also able to access clever ways to reduce their electricity bill on our Easy Ways to Save page.

Visit our pricing page for the current list of Horizon Power tariff, fees and charges.

Frequently asked questions

For customers of residential tariffs (A2 and MyPower) there will no change to the supply charge or unit (kWh) price, and prices will remain the same.

The WA government announced a ‘price freeze’ on residential electricity prices as part of the WA Government’s range of COVID-19 support measures to help ease the financial burden on WA households this year.

View the 2020/21 electricity rates

Over a third of our fees and charges won’t be changing. Where there are changes they are in-line or below the CPI rate, with some of our fees going down in price. Where fees have gone up, this is due to an increase in the cost to provide services to Horizon Power. Where they have decreased, we have passed through the savings to you.

View the 2020/21 electricity rates

All changes in our fees and charges take effect from 1 July 2020.

The Energy Assistance Payment (EAP) remains unchanged as the price of residential electricity tariffs is changing. That means if you’re an eligible concession card holder you’ll still continue to receive the EAP of $305.25 per annum (around $50 per bi-monthly bill).

As part of the WA Government’s COVID-19 support measures, if you have an eligible concession card and it is registered on your account (up to 30 September 2020) then you’ll also have received an additional EAP ‘boost’ payment of $305.25, which was applied as a lump sum.

Find out more about concessions.

 

A great tool to use is the Horizon Power app. Our app gives you access to your near real time energy use along with a comprehensive set of energy efficiency tips so you can see how much energy you’re using and see the impact of any changes you make to your use. Even better, the app gives you a prediction of your upcoming bill and lets you set usage alerts to keep on top of your bill.

Download on the App Store

Download on the Google Play Store

We also have a number of energy efficiency tips on our website, and a savings calculator that will estimate the savings you can make from putting some of our energy efficiency tips into practice. You’ll be surprised at how making a few small changes will start to add up into larger savings on your bill!

Easy ways to save

No, the A2 residential rate is the same as Synergy’s A1 residential tariff even though it costs Horizon Power more to supply electricity to regional customers then we charge for it. We are able to set the A2 rate the same as metro customers due to the a government subsidy of $185 million dollars for this financial year.

There are a few ways to find this out. On your most recent Horizon Power bill you’ll find this on page 2, under “Usage calculations - Tariff”. If you need help reading your bill, check out the guide on “Understanding my electricity bill’.

If you’re registered for My Account or have downloaded the Horizon Power app, you’ll also be able to log on and find your current tariff.

If you think you are on the wrong tariff or if your circumstances have changed, please contact us and we can make sure that you’re on the tariff that is most appropriate for you.

We’re here to help if you are having trouble paying your bill or need more time to pay. We will work with you to set up support measures that work for your circumstance, as well as providing practical advice on how you can reduce your electricity usage. 

Find out more about the help available

There will be some changes to business electricity tariffs (C2, D2, K2, L2, L4 and MyPower Business) and some of our fees and charges. Many of the changes are in-line or below CPI, but will impact every business differently based on what tariff they are on.

View the 2020/21 electricity rates

View the 2020/21 fees and charges

We understand that electricity is critical to your business and have a direct impact on your bottom line. That’s why we are continually making our generation fleet and network more efficient to put downward pressure on prices where we can.

It costs Horizon Power more to supply our customers with electricity than what we recover for it. The price changes better reflect the cost of generating electricity, maintaining the electricity grid, providing customer services and providing safe, reliable electricity to regional WA.

The Government subsidy for FY2020-21 is $185 million or around $3,972 per customer connection. This subsidy ensures these customers, regardless of where they live; pay the same price per unit of electricity.

The increase in tariffs is a result of State Government policy to bring the price of electricity more in line with the cost of supplying electricity.

The new electricity tariffs will come into effect on 1 July 2020.

No - your bill will show separate amounts for the number of days you used electricity at the former tariff rate, and the number of days you used electricity at the new tariff rate and your average daily use figure will be used to calculate the cost of each.

Electricity prices are a policy matter for the WA Government. The WA Government has indicated a preference for tariffs to be more reflective of the cost of supplying electricity and they are reviewed by the State Government on an annual basis.

No. Even though it costs Horizon Power more to supply electricity to regional customers, we are able to set our business tariff rates the same as metro customers due to the WA Government providing Horizon Power with a $185 million subsidy for regional electricity.