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Difficulty paying your account?

Horizon Power customers have various options available to them if they are struggling to pay their power bill.

If you are having trouble paying your bill or have questions about the help available to you, please download our brochure or contact us on 1800 267 926.

We encourage customers finding it hard to make ends meet to contact us as soon as possible so our team can tailor a manageable payment arrangement.

Concessions, rebates and subsidies

Horizon Power provides a number of concessions, rebates and subsidies to eligible customers.

These rebates and subsidies are types of discounts and contributions toward the cost of electricity, provided by the State Government for eligible residential customers who hold the relevant concession cards.

Concession Card

Rebate/Subsidy
 

Centrelink Health Care Card

·         Account Establishment Rebate

·         Energy Assistance Payment

·         Dependent Child Rebate

Centrelink Pensioner Concession Card *

·         Air Conditioning Rebate

·         Account Establishment Rebate

·         Energy Assistance Payment

·         Dependent Child Rebate

Commonwealth Seniors Health Care Card *

·         Air Conditioning Rebate

Veterans Affairs Gold Card (War Widow, Dependant, Totally and Permanently Incapacitated

·         Account Establishment Rebate

·         Energy Assistance Payment

·         Dependent Child Rebate

Veterans Pensioner Concession Card

·         Account Establishment Rebate

·         Energy Assistance Payment

·         Dependent Child Rebate

Western Australian Senior Card *

·         Air Conditioning Rebate

* Customers with a WA Seniors Card AND either a Commonwealth Seniors Health Care Card OR Centrelink Pensioner Concession Card with Dependent Children, are also entitled to the Air Conditioning Rebate.

To determine if you qualify for financial assistance through the state Hardship Utility Grant Scheme (HUGS) please contact us on 1800 267 926.

Payment options

Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts.

Contact Centrelink to enquire about Centrepay.

More information

For further information regarding these rebates please visit the Energy Subsidy Schemes web page or www.concessions.wa.gov.au.