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Customer Damage or Crop Loss Claim

If you experience loss or damage resulting from an outage or fault in your electricity supply caused by our negligence, you can submit a claim to us for assessment.

Eligibility criteria
Applicant details
Property details
Claim information
Supporting information
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Please read the following conditions

If you experience loss or damage to property or crops resulting from an outage or fault in your electricity supply caused by our negligence, you can submit a claim to us for assessment.

Please note, we are unable to compensate for employee wages and lost income. We are also unable to compensate for any damage if the power interruption was attributed to events beyond our control, such as adverse weather conditions, vandalism, motor vehicle collisions with power poles and other such events.

Please retain all damaged items until this matter is resolved. You must provide all supporting documentation including any receipts, repair reports and/or photographs of any damage. Claims for any property damage or loss that are submitted without supporting evidence will not be considered.

All claims must be submitted within three months of the power interruption.

To continue with your application, please confirm the following: