Connecting over 47,000 households and businesses to 38 different networks across the largest (and most amazing) area of any Australian energy provider. That's why we're exploring new and innovative ways to transform the energy sector today. Creating future-ready, greener communities tomorrow.
2025/26 results
We continued to deliver reliable, affordable and increasingly sustainable energy solutions for regional and remote Western Australia, while supporting regional growth and vibrant communities across our 2.3 million square kilometre service area.
Built around the themes of customer-led decarbonisation, affordable energy and regional growth, our 2025/26 results demonstrate the practical outcomes we are delivering across the regions we serve.
Over the past year, we:
- Reached the final stages of construction of the Exmouth Power Project.
- Progressed major energy projects in Leonora, Laverton and Menzies, supporting the transition to cleaner and more resilient energy systems.
- Advanced the Pilbara Energy Transition and progressed community battery and long-duration energy storage projects to support future energy needs.
- Improved energy services in remote communities through advanced metering, infrastructure upgrades and renewable solutions.
- Strengthened our commitment to Aboriginal communities through the launch of our Stretch Reconciliation Action Plan and continued investment in community partnerships.
- Invested in our people through leadership development, workforce capability programs and award-winning health and wellbeing initiatives.
| For more about our progress, download the 2026 Annual Report | ||
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Annual report - 2025/26 [10.49 MB] |
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Our customers
We place customers at the heart of our operations, delivering tailored support through modernised services, targeted financial relief and regionally embedded leadership.
- Exmouth Power Project is nearing completion and is expected to supply up to 80% renewable energy to the community.
- Achieved an 81% customer satisfaction rating.
- Expanded customer participation in the energy transition through Community Wave and Sunshine Saver.
Our community
We are working together with our customers to provide future energy solutions that work for them and programs that support vibrant regional communities.
- Invested more than $1.1 million through our Community Partnerships Program.
- Spent more than $53 million with Aboriginal businesses, supporting economic participation and creating opportunities across regional Western Australia.
- Expanded Kimberley Communities Solar Saver, helping remote Aboriginal communities benefit from renewable energy.
- Continued to support Western Australian Industry Participation through local procurement and supplier engagement, helping deliver broader economic benefits across the regions we serve.
Our people
We recognise employee excellence, promote diversity, equity and inclusion, and prioritise the safety and wellbeing of our workforce.
- Invested in workforce capability, leadership development and employee wellbeing.
- Delivered award-winning volunteering and wellbeing initiatives.
- Continued building a skilled and inclusive workforce to support the future energy system.
Our environment
We advanced our environmental stewardship through ongoing efforts to reduce carbon emissions, active participation in climate risk reporting initiatives, and enhanced regulatory compliance.
- Contributed to the WA Government's Climate Risk Reporting Pilot Program, helping shape climate risk management and reporting frameworks for the public sector.
- Reviewed and updated our Environmental Policy and Aboriginal Heritage Management Policy to align with our Corporate Strategy and legislative requirements.
- Strengthened environmental and heritage governance through updated training programs, expanded audit activities and improved compliance processes.
- Working closely with Traditional Owner groups across Western Australia to support culturally informed project planning and delivery.
Energy Charter Disclosure Report
At Horizon Power, our customers and communities are at the centre of everything we do. As the only Western Australian based signatory to The Energy Charter, we're committed to delivering safe, reliable and affordable energy while supporting a sustainable future for regional and remote Western Australia.
The Energy Charter helps guide how we listen to our customers, work with communities and make decisions that improve outcomes. Here's a summary of some of the ways we're creating value for our customers and communities through the Energy Charter's five customer centred principles.
View the latest report
- 2026 Energy Charter Disclosure Report.pdf
- 2025 Energy Charter Disclosure Report.pdf
- 2024 Energy Charter Disclosure Report.pdf
- 2023 Energy Charter Disclosure Report.pdf
- 2022 Energy Charter Disclosure Report.pdf
- 2021 Energy Charter Disclosure Report.pdf
- 2020 Energy Charter Disclosure Report.pdf
Principle 1 : Customers at the centre
We're committed to listening to our customers and communities, making it easier to participate in the energy transition, and ensuring customer voices help shape our decisions and services.
Highlights:
- Making solar and battery information easier to access: around 270 customers connected with trusted energy information and local installers through our Town Activation pilot, helping build confidence in renewable energy options.
- Improved outage communication: the rollout of PowerAlert across all regions helped customers stay informed during outages, increasing satisfaction with outage communications.
- Investing in communities: through our Community Partnership Program, we continued to support community initiatives and local projects that help build stronger regional communities.
Principle 2: Energy affordability and value
We're helping customers manage energy costs and access the benefits of renewable energy through practical programs that deliver real savings.
Highlights:
- Sunshine Saver: supported 1,845 customers across 16 towns and delivered more than $420,000 in annual customer benefits.
- Kimberley Communities Solar Saver: delivered more than $212,000 in bill credits, helping 435 households access solar benefits, with average annual savings of around $450 per household.
What we're working towards
Expanding programs that improve affordability and provide more customers with access to renewable energy savings and practical energy efficiency support.
Principle 3: Safe, reliable and sustainable energy
We're investing in infrastructure, renewable energy and innovative technologies to deliver reliable services today while preparing communities for the future energy system.
Highlights:
- Cleaner energy for remote communities: hybrid energy solutions achieved estimate 90% reduction in diesel use at Cockatoo Springs, supporting cleaner and more sustainable energy generation.
- Advanced metering rollout: advanced metering infrastructure was rolled out across 16 remote communities, helping customers access better energy information and services.
- Community-led renewable energy projects: Exmouth Jirndal Solar Farm progressed to completion helping Exmouth transition to a cleaner energy future.
What we're working towards
Continuing to improve energy reliability, expand renewable and hybrid energy solutions, and strengthen long term energy outcomes for remote communities.
Principle 4 : Customer and community experience
We're making it easier for customers to access information, interact with us and receive services that meet their needs.
Highlights:
- Planning the Kimberley's energy future together: community engagement was completed across five Kimberley towns, helping shape future renewable energy solutions.
- Clearer and more accessible communication: we expanded the use of plain English, inclusive design and culturally tailored customer resources.
What we're working towards
Improving digital services, customer communications and accessibility through plain language, inclusive design and culturally appropriate resources.
Principle 5 : Support customers facing vulnerable circumstances
We're committed to supporting customers experiencing hardship or challenging circumstances through practical assistance, education and tailored support services.
Highlights:
- Energy Ahead: Supported around 250 households through personalised energy coaching, delivering average annual bill savings of $150 per participating household.
What we're working towards
Strengthening support for vulnerable customers by embedding our Vulnerability Framework across the customer journey and expanding the Energy Ahead program to more communities, helping more households reduce energy costs and improve affordability outcomes.
2024/25 results
Measuring our social impact ensures that we hold ourselves accountable to our communities:
- measuring the delivery of our ambition; and
- continually improving how we operate to create sustainable outcomes.
| View the latest results... | ||
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Social Impact Report 2024/25 [0.56 MB] |
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We're tracking against six objectives
Delivering clean energy solutions for regional growth and vibrant communities
Regional employment
Regional economic activity
Lower carbon
Affordable & sustainable
Thriving businesses
Community health & wellbeing
What we're working towards
We are committed to supporting the communities in which we live and work to grow and thrive in a transformational time for the energy sector.
An affordable energy future for communities.
Giving the tools to use energy more efficiently
Stronge essential services to support Aboriginal communities
Sharing the benefits of renewable energy with more customers
80% reduction in carbon emissions by 2030
Native title and heritage compliance
100% of systems with grid-based renewables by 2030
Annual corporate performance results
View our current and historical business, regulatory and social impact results.
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Statement of Network Safety Performance Objectives 2025/26 [0.88 MB] |
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Network Safety Performance - Q1 2025/26 [0.18 MB] |
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Network Safety Performance - Q2 2025/26 [0.18 MB] |
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Network Safety Performance - Q3 2025/26 [0.21 MB] |
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Network Safety Performance - Q4 2025/26 [0.22 MB] |
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Network quality and reliability of supply code performance report 2025/26 [1.64 MB] |
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Independent NQRS Audit Report 2023/24 - 2025/26 [0.38 MB] |
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Electricity Distribution Performance Reporting Form - 2025/26 [0.74 MB] |
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Electricity Retail Performance Reporting Form - 2025/26 [2.32 MB] |
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Annual report - 2024/25 [5.67 MB] |
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Network Safety Performance - Q4 2024/25 [0.18 MB] |
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Network Safety Performance - Q3 2024/25 [0.12 MB] |
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Network Safety Performance - Q2 2024/25 [0.15 MB] |
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Network Safety Performance - Q1 2024/25 [0.10 MB] |
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Statement of Network Safety Performance Objectives FY24/25 [1.00 MB] |
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Network quality and reliability of supply code performance report 2024/25 [1.51 MB] |
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Social Impact Report - 2024/25 [0.56 MB] |
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Electricity Retail Performance Reporting Form - 2024/25 [0.04 MB] |
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Electricity Distribution Performance Reporting Form - 2024/25 [0.06 MB] |
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Annual report - 2023/24 | |
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Network Safety Performance Objectives - 2023 [1.11 MB] |
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Network Safety Performance - Q1 2023/24 [0.63 MB] |
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Network Safety Performance - Q2 2023/24 [0.11 MB] |
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Network Safety Performance - Q3 2023/24 [0.08 MB] |
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Network Safety Performance - Q4 2023/24 [0.10 MB] |
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Network quality and reliability of supply code performance report 2023/24 [1.49 MB] |
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Social Impact Report - 2023/24 [0.47 MB] |
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Distribution indicators - 2023/24 [0.12 MB] |
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Annual report - 2022/23 | |
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Business Performance Report Q1 - 2022/23 [0.77 MB] |
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Business Performance Report Q2 - 2022/23 [0.74 MB] |
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Business Performance Report Q3 - 2022/23 [0.76 MB] |
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Network Safety Performance Objectives - 2022 [0.27 MB] |
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Network Safety Performance - Q1 2022/23 [0.34 MB] |
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Network Safety Performance - Q2 2022/23 [0.11 MB] |
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Network Safety Performance - Q3 2022/23 [0.11 MB] |
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Network Safety Performance - Q4 2022/23 [0.59 MB] |
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Network Quality and Reliability of Supply Code Performance Report 2022/23 [1.53 MB] |
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Independent NQRS Audit Report 2020/21 - 2022/2023 [0.36 MB] |
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Distribution indicators - 2022/23 [0.03 MB] |
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Network indicators - 2022/23 [0.04 MB] |
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Social Impact Report - 2022/23 [0.38 MB] |
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| Business performance | ||
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Annual report - 2021/22 [9.42 MB] |
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Quarterly Performance Report - Q1 2021/22 [2.45 MB] |
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Quarterly Performance Report - Q2 2021/22 [2.42 MB] |
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Quarterly Performance Report - Q3 2021/22 [0.73 MB] |
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Distribution indicators - 2021/22 [0.03 MB] |
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Network indicators - 2021/22 [0.04 MB] |
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Retail indicators - 2021/22 [0.05 MB] |
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Network Quality and Reliability of Supply Code - 2021/22 [1.51 MB] |
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Network Safety Performance Objectives - 2021 [0.20 MB] |
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Network Safety Performance - Q1 2021/22 [0.33 MB] |
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Network Safety Performance - Q2 2021/22 [0.34 MB] |
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Network Safety Performance - Q3 2021/22 [0.33 MB] |
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Network Safety Performance - Q4 2021/22 [0.33 MB] |
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Annual report - 2020/21 [8.21 MB] |
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Financial report - 2020/21 [0.45 MB] |
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Quarterly Performance Report - Q1 2020/21 [2.92 MB] |
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Quarterly Performance Report - Q2 2020/21 [2.97 MB] |
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Quarterly Performance Report - Q3 2020/21 [2.40 MB] |
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Distribution indicators - 2020/21 [0.04 MB] |
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Network indicators - 2020/21 [0.04 MB] |
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Retail indicators - 2020/21 [0.13 MB] |
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Network Quality and Reliability of Supply Code - 2020/21 [1.54 MB] |
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Network Safety Performance Objectives - 2020 [0.39 MB] |
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Network Safety Performance - Q1 2020/21 [0.33 MB] |
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Network Safety Performance - Q2 2020/21 [0.33 MB] |
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Network Safety Performance - Q3 2020/21 [0.33 MB] |
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Network Safety Performance - Q4 2020/2121 [1.37 MB] |
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Annual report - 2019/20 [8.42 MB] |
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Financial report - 2019/20 [2.21 MB] |
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Quarterly Performance Report - Q1 2019/20 [0.45 MB] |
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Quarterly Performance Report - Q2 2019/20 [1.01 MB] |
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Quarterly Performance Report - Q3 2019/20 [10.57 MB] |
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Distribution indicators - 2019/20 [0.05 MB] |
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Network indicators - 2019/20 [0.05 MB] |
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Retail indicators - 2019/20 [0.15 MB] |
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Network Quality and Reliability of Supply Code - 2019/20 [0.38 MB] |
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Network Quality and Reliability of Supply - Independent Audit Report [0.45 MB] |
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Network Safety Performance Objectives - 2019 [0.42 MB] |
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Network Safety Performance - Q1 2019/20 [0.47 MB] |
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Network Safety Performance - Q2 2019/20 [0.32 MB] |
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Network Safety Performance - Q3 2019/20 [0.33 MB] |
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Network Safety Performance - Q4 2019/20 [0.33 MB] |
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Annual report - 2018/19 [2.89 MB] |
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Financial report - 2018/19 [2.60 MB] |
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Quarterly Performance Report - Q1 2018/19 [0.33 MB] |
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Quarterly Performance Report - Q2 2018/19 [0.39 MB] |
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Quarterly Performance Report - Q3 2018/19 [0.55 MB] |
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Distribution indicators - 2018/19 [0.04 MB] |
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Network indicators - 2018/19 [0.05 MB] |
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Retail indicators - 2018/19 [0.07 MB] |
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Network Quality and Reliability of Supply Code - 2018/19 [1.05 MB] |
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Network Safety Performance Objectives - 2018 [0.14 MB] |
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Network Safety Performance - Q1 2018/19 [0.11 MB] |
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Network Safety Performance - Q2 2018/19 [0.06 MB] |
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Network Safety Performance - Q3 2018/19 [0.07 MB] |
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Network Safety Performance - Q4 2018/19 [0.06 MB] |
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Annual report - 2017/18 [6.07 MB] |
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Financial report - 2017/18 [18.05 MB] |
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Quarterly Performance Report - Q1 2017/18 [0.32 MB] |
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Quarterly Performance Report - Q2 2017/18 [0.35 MB] |
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Quarterly Performance Report - Q3 2017/18 [0.35 MB] |
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Distribution indicators - 2017/18 [0.05 MB] |
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Network indicators - 2017/18 [0.05 MB] |
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Retail indicators - 2017/18 [0.07 MB] |
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Network Quality and Reliability of Supply Code - 2017/18 [0.87 MB] |
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Network Safety Performance Objectives - 2017 [0.15 MB] |
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Network Safety Performance - Q1 2017/18 [0.12 MB] |
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Network Safety Performance - Q2 2017/18 [0.12 MB] |
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Network Safety Performance - Q3 2017/18 [0.11 MB] |
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Network Safety Performance - Q4 2017/18 [0.11 MB] |
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Annual report - 2016/17 [0.87 MB] |
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Financial report - 2016/17 [8.05 MB] |
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Quarterly Performance Report - Q1 2016/17 [0.32 MB] |
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Quarterly Performance Report - Q2 2016/17 [0.34 MB] |
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Quarterly Performance Report - Q3 2016/17 [0.35 MB] |
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Distribution indicators - 2016/17 [0.04 MB] |
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Network indicators - 2016/17 [0.04 MB] |
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Retail indicators - 2016/17 [0.05 MB] |
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Network Quality and Reliability of Supply Code - 2016/17 [1.19 MB] |
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Network Quality and Reliability of Supply Independent Audit Report 2017 [0.38 MB] |
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Network Safety Performance Objectives - 2016 [0.29 MB] |
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Network Safety Performance - Q1 2016/17 [0.09 MB] |
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Network Safety Performance - Q2 2016/17 [0.10 MB] |
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Network Safety Performance - Q3 2016/17 [0.06 MB] |
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Network Safety Performance - Q4 2016/17 [0.11 MB] |
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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.