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Contact

We offer a number of different ways to get in touch with us regarding your electricity account.

Residential Enquiries

Residential enquiries

8 am to 5 pm, weekdays

Business Enquiries

Business enquiries

8 am to 5 pm, weekdays

Faults & emergencies

Faults & emergencies

24 hours

Emergency or supply interruptions 13 23 51 (24 hours) 13 23 51 (24 hours)
Faulty streetlights and poles 1800 264 914 1800 264 914
Complete the online form
Account enquiries - Residential 1800 267 926 (8 am - 5 pm weekdays) 1800 267 926 (8 am - 5 pm weekdays)
Account enquiries - Prepayment 1800 447 707 (8 am – 5 pm weekdays) 1800 447 707
Account enquiries - Business 1800 737 036 (8 am - 5 pm weekdays) 1800 737 036 (8 am - 5 pm weekdays)
Account enquiries - Fax 1800 420 998 1800 420 998
TIS (translating service for customers who don't speak English) 13 14 50 13 14 50
TTY (for customers with hearing or speech difficulties) 1800 461 499 1800 461 499
Media enquiries 1800 799 745 (media only) 1800 799 745 (media only)
Renewable energy hotline 1800 618 916 1800 618 916
International contact number (Residential and Business enquiries) +61 386 777 857 +61 386 777 857

Customer enquiry form

Please note: Horizon Power customers can also raise an enquiry via My Account or alternatively, please email us at enquiries@horizonpower-reply.com.au

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Horizon Power Head Office

Stovehill Road
Karratha, Western Australia 6714

Phone: (08) 9159 7250 (08) 9159 7250
Email: karratha@horizonpower.com.au

Finding us: please use De Witt Rd to access Stovehill Rd

Our office is the contact for the following towns: Roebourne, Point Samson, Cossack and Karratha.

West Kimberley Regional Office

2 - 4 McDaniel Road
Broome, Western Australia 6725

Phone: (08) 9192 9900 (08) 9192 9900
Email: broome@horizonpower.com.au

Hours: Monday - Friday, 8 am - 4 pm

Our office is the contact for the following towns: Broome, Derby, Camballin, Looma, Bayulu, Mowanjum and Fitzroy Crossing, Bidyadanga, Ardyaloon, Lombadina / Djarindjin, Beagle Bay. The office also oversees operations in Marble Bar and Nullagine.

Gascoyne Mid West Regional Office

Corner Robinson Street and Iles Road
Carnarvon, Western Australia 6701

Phone: (08) 9941 6299 (08) 9941 6299
Email: carnarvon@horizonpower.com.au

Hours: Monday - Friday, 7 am – 3 pm

Our office is the contact for the following towns: Carnarvon, Denham, Gascoyne Junction, Exmouth, Coral Bay, Yalgoo, Meekatharra, Mount Magnet, Sandstone, Wiluna, Cue and Onslow.

Goldfields Esperance Regional Office

143 Sims Street
Esperance, Western Australia 6450

Phone: (08) 9072 3400 (08) 9072 3400
Email: esperance@horizonpower.com.au

Hours: Monday - Friday, 8 am – 4 pm

Our office is the contact for the following towns: Laverton, Leonora, Menzies, Norseman, Hopetoun and the vast rural areas in between.

East Kimberley Regional Office

Corner of Messmate Way and Victoria Highway
Kununurra, Western Australia 6743

Phone: (08) 9166 4700 (08) 9166 4700
Email: kununurra@horizonpower.com.au

Hours: Monday - Friday, 7 am – 3 pm

Our office is the contact for the following towns: Kununurra, Wyndham, Halls Creek, Lake Argyle as well as the communities of Warmun and Kalumburu.

East Pilbara Regional Office

18 Anderson Street
Port Hedland, Western Australia 6721

Phone: (08) 9173 8281 (08) 9173 8281
Email: porthedland@horizonpower.com.au

Our office is the contact for the following towns: Port Hedland, Wedgefield and South Hedland.

Bentley Office

18 Brodie Hall Drive
Bentley, Western Australia 6102

Phone: (08) 6310 1000 (08) 6310 1000

Hours: Monday - Friday, 8 am – 4 pm