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Boab tree at dusk in the Kimberleys

Holiday trading hours

Our customer service team will be here to help Monday to Friday, 8am - 5pm on 1800 267 926 (except for Christmas day, Boxing day and New Years day). Or send us a message below.

If you need to visit your local office, please check their Christmas opening hours.

Wishing everyone a safe and happy festive season! 

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Let us know what you need help with and we will be in touch with an update within 3 business days.

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Account enquiries

Monday to Friday: 8am  - 5pm

1800 267 926

Report faults or outages

Monday to Sunday: 24/7

13 23 51

International enquiries

Monday to Friday: 8am  - 5pm

+61 861 197 730

Prepayment meters

Monday to Friday: 8am  - 5pm

1800 447 707

Interpreter services

Monday to Friday: 8am  - 5pm

13 14 50

National relay service

For hearing or speech difficulties

133 677 (TTY)

Report a faulty streetlight or pole

Monday to Sunday: 24/7

1800 264 914

Media enquiries

Monday to Friday: 8am  - 5pm

1800 799 745

Emergency services

In a life threatening emergency please call emergency services first.

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  • Office location | East Kimberley

    Lot 228, Messmate Way Kununurra, Western Australia 6743

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas & New Year from Monday 23rd December 2024 and will be reopening on Thursday 2nd January 2025

    (08) 9166 4700

  • Office location | Gascoyne Mid West

    Corner Robinson Street And Iles Road, East Carnarvon, WA 6701

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas & New Year from Monday 23rd December 2024 and will be reopening on Thursday 2nd January 2025

    (08) 9941 6299

  • Office location | Perth

    18 Brodie Hall Drive, Bentley, Western Australia 6102

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas & New Year from Monday 23rd December 2024 and will be reopening on Monday 6th January 2025

    (08) 6310 1000

  • Office location | Goldfields Esperance

    143 Sims Street Esperance, Western Australia 6450

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas & New Year from Wednesday 25th December 2024 and will be reopening on Thursday 2nd January 2025

    (08) 9072 3400

  • Office location | East Pilbara

    18 Anderson Street Port Hedland, Western Australia 6721

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas from Tuesday 24th December 2024 to Friday 27th December 2024 and closing again for New Year Tuesday 01st of January 2025 and will be reopening on Thursday 2nd January 2025.

    (08) 9173 8280

  • Office location | West Pilbara

    Lot 1966 Stovehill Road, Karratha, Western Australia 6714

    Contact

    Monday - Friday: 8:00 AM - 4:00 PM ^Please note this location will be closed for Christmas & New Year from Monday 23rd December 2024 and will be reopening on Friday 3rd January 2025

    (08) 9159 7250

  • Office location | West Kimberley

    Nila Janyba Broome Experience Centre Shop 25 and 26 Paspaley Plaza, 8 Short Street Broome, WA 6725

    Contact

    Monday to Friday: 8:00 AM - 4:00 AM ^Please note this location will be closed for Christmas & New Year from Monday 23rd December 2024 and will be reopening on Thursday 2nd January 2025

    (08) 9192 9900

Remote Communities

Horizon Power have taken over responsibility for supplying power to 141 remote WA communities. There is no change to how residents' receive or buy power. Aboriginal-owned regional service providers will continue to provide on-the-ground power and water services.
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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.