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Make a claim

If your power supply is interrupted and the interruption is caused by us - you could be eligible to make a claim for compensation. Learn more about the eligibility criteria, our claims process and how to apply.

There are 3 different claim types

Extended outage

If your household has a power outage for 12 hours or more, you could be eligible to receive a $120 payment from us in recognition of the inconvenience caused.   

Non-notification of planned outage

Sometimes we need to plan power outages so we can upgrade the network, perform planned maintenance or respond to an emergency.  If for any reason we fail to provide you with three days notice of a planned outage, you could be eligible to claim a $20 payment. 

For loss or damage

If you experience loss or damage to your property, belongings or crops because of an outage or fault in your electricity supply caused by us. You'll need to provide receipts, repair reports and/or photographs of any damage.

How to claim

It generally takes between 5 and 10 minutes to submit a claim. 

Once we receive your claim, we’ll confirm that we have received it and let you know if we need further information.

Make a claim

Frequently asked questions

Incorrect disconnection or delayed reconnection 

If we disconnect your electricity supply incorrectly, we’ll organise a priority re-connection and you could be eligible for a payment of $100 for each day you are disconnected.  

Once you meet the requirements to be reconnected, we need to reconnect your electricity supply within the time-frames specified in our Customer Charter. 

If we do not meet these requirements, you could receive a payment of $60 for each day your re-connection is late, up to a maximum of $300.

Contact you local Horizon Power office to discuss your claim.

Find your local office

Prepare for an outage

Keep up-to-date with details of planned power outages, faults and electricity supply interruptions when they occur.  

Learn more

Stay safe around faults and outages

Follow our simple tips to keep you, and those around you, safe arround electral incidents or outages.

Learn more

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.