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Get financial assistance

Speak with our team to find out about the help available.

Need more time to pay?

We understand that business doesn’t always go to plan. Whether you need an extension for one bill, or are finding it hard to get on top of your expenses in the longer term, we have a range of ways to help you get back on track. 

Request a payment extension

Ask for a payment extension to give you a bit more time to pay your bill. 

Log on to your My Account and request a payment extension. If you’ve already done this, and still need more time to pay, please call us to discuss your options.   

Pay online

Set up a payment plan

You can apply to set up a customised payment arrangement to make a series of smaller payments over an agreed period of time.  

Please call us to discuss your options or log in to My Account and see if one of our direct debit plans suit your needs. 

We're here to help

It’s important to contact us as early as possible so we can help you get back on track.

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Call us to discuss your options

Our dedicated Energy Coaches are here to help you get back in control of your energy use and bills. They may be able to: 

  • Discuss payment plans and arrangements to help you get on top of your bills.  
  • Put you in touch with a financial counsellor. 
  • Review your energy use and look for opportunities to save energy and reduce your bill. 
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Keep track of your energy

Tips for your business to be more energy efficient and how to keep track of your energy use. 

Energy saving tips

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.