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2025 Annual customer survey

March 20 2025

Your opinions matter to WA’s energy future

As we move into a new energy future across WA, our focus is on reliable, affordable, and sustainable energy solutions. Our customers are at the heart of this transition – along with your concerns, insights and opinions about energy and which services matter most to you.

From 19 March, we will be working with CoreData, our independent research partner, and inviting residential and business customers to participate in our annual customer survey.

Please complete the survey before 17 April 2025. It should take about 10 minutes of your time; your answers are confidential, and your details remain anonymous.

At the end, you can choose to enter our prize draw for the chance to win one of ten $100 GiftPay gift cards.

If you have any questions about the survey, please call 1800 267 926 and speak to one of our team.

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.