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Unintentional customer data breach due to human error

December 14 2022

What happened and why?

We recently experienced a data breach which meant some customer information was mistakenly shared with a member of the public.

The isolated incident was due to human error and not a cyber-attack or a breach of our systems.

What information was shared?

The data shared included the name, account number and account status of 342 customers from the Kimberley region. 

No other personal information including phone number, email, bank details or customer addresses have been shared. We believe there is no risk of identity theft. 

Have impacted customers been notified?

Since discovering the issue we’ve been working as quickly as possible to contact all impacted customers directly.

If you're worried about your personal information please contact us to discuss your queries or concerns.

What happens next?

Protecting and managing the personal and sensitive information of our customers is extremely important to us and we're reviewing our processes to minimise the risk of this error occurring again.

We apologise for this mistake and want our customers to know that we take their data privacy very seriously - in accordance with our Privacy Policy.

Who can I contact?

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.