Report a faulty streetlight
If a streetlight doesn't turn on or off or flickers, please let us know using our handy streetlight reporting tool.
Let us know if something's broken
Before you complete the form, try and gather as much information as you can about the location, number of lights affected and the type of fault. This information is required to help locate, inspect and fix any streetlight/s (if they are owned and maintained by us).
After receiving a report about a faulty streetlight, we’ll aim to inspect the light within five working days for Karratha and Port Hedland and within nine working days for our other Horizon Power areas.
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Who takes care of my streetlight?
We install and maintain streetlights on behalf of most local councils. Councils control the location, brightness, and the number of streetlights in their area so you may like to check in with your local council. Freeway and main arterial road lighting are installed and maintained by Main Roads Western Australia.
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How long does it take to repair a faulty streetlight?
In most cases, we fix the fault on the day of inspection.
After receiving a report about a faulty streetlight, we’ll aim to inspect the light within five working days for Karratha and Port Hedland and within nine working days for our other Horizon Power areas.
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Cable faults can cause delays
In areas where the power supply is underground, we've seen an increased number of cable faults. These faults are more complex to assess, locate and repair. Basic cable faults can take up to 12 weeks to repair.
If cabling is non-compliant with standards, a full upgrade of the underground cable system is needed. Full upgrades can take months from design and engineering to planning and scheduling of cable laying.
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If I report a faulty streetlight, will I be notified of the outcome?
If the streetlight you have reported is not our responsibility and owned by your local council, we’re not able to keep you updated. If you have a question or you are concerned a streetlight you have reported has not been fixed, please contact your local Horizon Power office.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.