Building or renovating?

Is there power available on your land?

If you're building a new home on a block of land located in an established estate, you most likely have power available on your land (i.e. a green dome) and you can skip this step.

If you’re planning to build a home on a rural property, or a block of land with no existing connection to the electricity network, you’ll need to request a quote for us to install a new connection. Your electrical contractor can submit the request on your behalf, as there is technical information they need to provide with your application.

How to apply

• Speak with your electrical contractor or builder before completing the new electricity connection application form.
• If you have any questions, please call your local office for more information.

Temporary builder's supply

Your builder will need a temporary power supply while your home is under construction.

Here’s what you need to know:

• We can install a temporary meter and open an account so we can invoice your builder for the energy being used.
• If you only need power temporarily, your builder or electrician is likely to be the account holder. This way, they will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
• There’s a temporary supply connection fee of $986.00* which will appear on the first bill and is subject to change.

How to apply

• If you need a temporary supply, call us on 1800 267 926, between 8am and 5pm weekdays.
• We'll provide you with a Customer Reference Number (CRN) to provide your builder and/ or electrical contractor, to be used on all future correspondence.

It's time to move in!

If you’re almost ready to move into your new home, you’ll need to request a new, permanent electricity meter to be installed and open an account with us in your name.

What to do next

• Call us on 1800 267 926, between 8am and 5pm weekdays.
• If you're already a customer with us, please have your account number handy so we can link your accounts in our system.
• There’s a fee of $986.00* to install your new meter. This will be included on your first bill.

Demolishing a home or building

If you’re demolishing an existing home, you need to request that we disconnect the electricity supply to your property ahead of demolition.

How to apply

Submit the application form below. A fee of $660.00* will apply.

Temporary disconnections 

If you're completing non-electrical renovations (like removing walls or building an extension on your home), you can request that we temporarily disconnect your power supply while the work is carried out.

How to apply

Complete the application form below. A fee of $660.00* will apply.

Is an electrical contractor carrying out work? 

If your contractor is carrying out electrical work and needs the power to be disconnected, your electrician is required to let us know through a Preliminary and Completion notice before and after the work is carried out.

What to do next

Speak to your electrician for more information.

Increasing the supply at your home

You can apply to increase your power supply to allow for an increase in power consumption at your home, for example if you have started operating new home workshop equipment.

Your electrical contractor can submit the request on your behalf, as there is technical information they need to provide with your application.

How to apply

• Speak with your electrical contractor or builder before completing the suppy upgrade request form.
• After you submit your request, we’ll provide you with a quote.
• If you have any questions, please call your local office for more information.

Request to move from overhead to underground power

Running an underground cable from the pole in the street to your property is commonly referred to as a pole-to-pillar connection. A pillar is connected to the network and installed inside your property, close to the side and front boundaries.

You need to organise a qualified and licensed electrical contractor to install a mains cable from the pillar to your meter box to complete the connection.

How to apply

• Submit the application form below. 
• You may qualify for the subsidised rate of $5,369.00* (up to 3 dwellings) if you meet the terms and conditions. If you don’t meet the conditions, your application will be assessed and quoted on a case-by-case basis.

Apply to relocate one of our assets 

If you would like to apply to relocate any of our distribution equipment such as transformers, pillars and overhead lines, you’ll need to complete and submit the form below. 

You’ll need to include a site plan when you submit the application form. We’ll consider whether there is a suitable alternative location and let you know about the outcome of your application.

How to apply

• Complete the form below.
• We will provide a quote for the work required and let you know about the relocation fees you’ll need to pay if your application is approved.