Easily manage your account online
- Quickly access your account balance and bills
- See what concessions you may be eligible for
- Chip away at your bill with Direct Debit
- Update your details
- Request more time to pay
- Notify us if you’re moving home
Play the video to see how easy it is to register and get started.
Register for MyAccount
See how you're tracking before your next bill arrives
- Get the estimated size of your next bill
- See how much energy you're using
- Set a spend goal to track your spend
- Choose flexible payment options
- Stay informed about outages
Prepaid Power customers can
- See how much credit you have remaining
- Easily top up your balance on any device
- Track how many days your credit should last
- See if you're eligible for any concessions
- See if your home is impacted by a power outage
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What is MyAccount?
MyAccount is Horizon Power’s online portal for you to access and manage your energy account, view bills, make payments, and more through a secure online platform.
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What can I do through MyAccount?
You can view and pay your bill, pay smaller amounts with direct debit, set up payment reminders, request a payment extension and view known outages in your area. Plus, you can track your current energy spend and an estimate of your next bill.
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Is MyAccount secure?
Horizon Power takes security seriously and employs measures to protect your personal and account information, in line with our Privacy Policy and MyAccount Terms & Conditions. Ensure that you use a strong password and log out after each session to maintain security.
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Can I update my contact information through MyAccount?
Yes. You can submit a request to update your contact information, including your email address and phone number, in the Account Details section of MyAccount.
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Is there a mobile app for MyAccount?
MyAccount will be available to download from the App Store and Google Play store soon. In the meantime, you can access MyAccount on your mobile phone browser by visiting login.horizonpower.com.au.
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How do I register for MyAccount?
Registering for MyAccount is easy and can be completed in a few easy steps.
Visit login.horizonpower.com.au/register-for-myaccount and:
- Enter your account number (you'll find this printed on your electricity bill in the top right-hand corner) and the email address or primary mobile number that you have linked to your account.
- Set a secure password.
- Confirm it’s you by entering the one-time code we’ll send to your email or mobile.
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How do I locate my account number?
Your account number is printed on your electricity bill in the top right-hand corner. If you don’t have a copy of a previous bill handy, please contact us for assistance.
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What if I don’t know the email address or mobile number I used when I first opened my account?
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How long does it take to complete the registration process?
Registering with MyAccount should only take a few minutes.
Please have your account number handy (you'll find this printed on your electricity bill in the top right-hand corner) and the email address or primary mobile number that you have linked to your account. -
Can I change my registration information later?
If you need to update the email address and phone number you use to log in, please contact us for assistance. Or you can submit a request to update your contact information, including your email address and phone number, in the Self serve section of MyAccount.
You can reset your password at any time by visiting login.horizonpower.com.au/reset-forgotten-password -
What do I do if I have multiple properties or locations with Horizon Power?
Register for MyAccount with one of your accounts - using the 6 digit account number and the email address or mobile number that you have linked to your account.
- Once you log in, you can easily add all your other accounts in the Self Service section.
- Select More from the menu
- Then select Self service link
- And then tap Link another account
You’ll need your other account numbers handy, plus the account holder's name - exactly as it appears on the bill.
Energy saving tips
Being energy-efficient doesn’t have to mean compromising on comfort. Learn how to make simple changes which could help to reduce your power bill.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.