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My account

Account details

Billing & payments

  • How do I pay my bill?
    You can pay your bill with a credit or debit card by logging in to MyAccount or by using the pay online form. If you’re logged in, the form will prepopulate with your account number and the current amount owing on that account – which you can amend if you need to. After you make a payment, we’ll email you a copy of your payment receipt for your records. 
  • How do I set up paperless billing?
    Visit the Payments section of MyAccount to view and update your billing and invoice preferences.
  • How do I set up direct debit for bill payment?
    Visit the Payments section of MyAccount to view and update your payment preferences including signing up for Direct Debit or if you need to cancel any existing arrangements.

    Direct Debit is the set and forget way to keep on top of your bill payments:
    1. Pay your bill in full whenever it’s due
      The total amount due will be automatically deducted from your credit or debit card or bank account on the payment due date.
    2. Make smaller, regular payments along the way - so it's easier to budget for your energy costs
      You get to choose the day, how much and how often. Chip away at your bill every week, fortnight or month. It's easier to align to your pay cycle or budget because you can choose the day to deduct the payment from your account.
  • How can I request a payment extension?
    Visit the MyAccount Dashboard to view the current account summary, including your latest bill and due date.

    If you need a little more time to pay your bill - you may be eligible for a payment extension. Select the ‘More time to pay’ button to see what payment extensions or arrangements that could be available to you.
  • Can I pay someone else’s bill?
    Yes. You can pay any bill with a credit or debit card if you have the account number handy. To access the payment form, you can either log in to MyAccount (remember to update the account number) or use the pay online form on our website. 
  • How do I update my payment methods?
    Visit the Payments section of MyAccount to view and update your payment preferences including signing up for direct debit and cancelling any existing direct debit arrangements.  
     
    To update an existing direct debit, including your bank account or credit card details, you will need to cancel your existing direct debit arrangement and set up a new one using the Direct Debit online form. 
  • Where can I view my billing history?
    Visit the Payments section of MyAccount and select the History tab to view your billing and payment history and to download your previous bills. 
  • Can I be notified if my energy charges reach a set amount?
    Yes. You can set a spend goal for your account and we will notify you (by SMS or email) when your current energy charges reach 50% or 100% of this amount during the current bill period. Your notification will be sent to your account-registered mobile number or email address - so please check your details are up to date.

Outages

  • What should I do if my power goes out?
    If your power goes out, it’s a good idea to check your switchboard fuse box to see whether any of your safety switches (known as Residual Current Devices or RCDs for short) have tripped and check your mains switch is in the ON position.  
     
    If everything looks ok, check the outage finder in MyAccount for updates on the latest planned and unplanned outages and when we expect to restore power. Select the ‘Outages affecting my property’ option to filter the outages relevant to you.

    Please call our 24/7 hotline on 13 23 51 to report all faults and outages.
  • Are there any upcoming maintenance or service disruptions in my area?
    Check the outage finder in MyAccount for a list of planned outages. Select the ‘Outages affecting my property’ option to filter the outages relevant to you. 
     
    Unless it’s an emergency, we'll let you know at least three days before a planned power interruption.

Prepaid meters

Usage

See when you're using energy the most across the day, week, month and billing period. See how you're energy costs are tracking between bills so you know what to expect when it arrives.

We've also included some simple insights to help you get a better idea of when you're using energy the most.

Usage

  • How can I view my energy usage
    Visit the Usage section in MyAccount to see your usage history. Usage data updates every morning so you can switch between the latest day, week, month, bill period and year. The daily view provides a rolling 30-day history that displays hourly usage over the day.  
     
    If you have linked accounts, each of your meters will display together on the aggregated usage graph.  
     
    You can download up to 365 days of your usage data using the Interval data form.  
  • How do I export my usage data?
    Visit the Usage section in MyAccount to see your usage history. The Interval data form lets you download or email up to 365 days of your hourly and/or daily usage data (in Excel format).
  • How are my estimated energy charges and estimated next bill calculated?
    The estimated energy charges amount is based on how many units of electricity you have used so far in the current billing period. The current spend is calculated based on your tariff and fixed supply charge. 
     
    We then use your current usage behaviour to predict what your next bill is likely to be. The estimated next bill is an estimate only and will become increasingly accurate as the end of the billing period approaches. Where applicable, this calculation includes solar buyback credits, concessions or rebates applied to your account and any outstanding debts. 
     
    Please note: The figure shown can vary due to factors such as actual usage and the proportion of the bill that is based on a fixed vs variable charge e.g., smaller bills will have a bigger proportional fixed charge. All amounts shown are inclusive of GST. 

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.