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Faults and emergencies

I don’t have power. What do I do?

Here’s our handy checklist of things you can do if you don’t have power:

  • Check your switch board/meter board to see whether any of your safety switches (Residual Current Devices) have tripped.
  • If not, make sure the main switch is in the ‘on’ position.
  • See if you have a planned outage notification in your mailbox.
  • Check here to see if there are any unplanned outages in your area
  • If you have done the above, call us on 13 23 51 to report the outage.

Please note, if you have just moved into your house, your power may have been disconnected when the previous tenants/owners vacated. You will need to open an account with us to get the supply reconnected. 

Let us know if you need any further assistance.

Fill in the form below or view our contact details to get in touch.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details