Understand your bill

The first few numbers you'll see in the top left of your bill is your account number. You'll need your account number handy if you ever need to contact us, or register online for My Account.

Your account information, including the name on your account and postal address, are located under your account number. It's important to let us know if your postal address, email address or phone number changes - you can do this online with My Account. 

This graph shows your household's average daily energy use so you can see how it compares to your last bill and the same period last year if you were at the same address.

It includes the average number of kilowatt hours (kWh) you have used each day and your average electricity costs each day. This is based on your average daily use, your tariff and the number of days in this billing period. 

You can view your energy use in more detail with MyAccount.  MyAccount provides your daily and hourly energy use, your current spend and an estimate of what your next bill is likely to be, based on your average daily usage.  Learn more about MyAccount. 

Your payment options are listed within the payment slip, at the bottom of your bill.

This includes direct debit, BPAY, credit/ debit card payments, mail, Centrepay or at your local post office. Learn more about these payment options and the direct debit plans available. 

You will need your payment number to pay your bill online, orwith BPAY (in addition to your Biller Code).

Your account summary lists:

• Total of previous bill: the amount of your last bill,
• Payments & adjustments: the amount you have paid since your last bill was issued,
• Balance: the outstanding amount on your account (if any),
• Current charges: new charges for this bill period, 
• Total due: the total amount owing
• Payable by: your payment due date

Please note:

Your invoice number is different to your account number and is different with each bill.  

Your supply period is approximately 60 days, so you’ll receive a bill from us about every two months.

Your supply address is the address for which we have supplied electricity and for which this bill relates to. In many cases, this will be the same as the address above but if you have multiple accounts, this will show which property this bill relates to.

On the back your bill, you can view:

• Your tariff and the cost of the electricity you have used. This is based on the number of units used in this billing period and the cost per unit. GST is added as a separate line item.
• Rebates or subsidies: if you receive any concessions, rebates or subsidies, this will appear here as a credit on your account. In this example, the customer receives the WA Government Energy Assistance Payment.
• Solar buyback credit: if you have solar installed, this shows a credit for any units of electricity that have been fed back to the network. We buy each unit of electricity at a set price per town. The buyback price is listed on your bill.

On the back of your bill, the usage calculations list your: 

• Tariff - The tariff applied to your account. In this example, the customer is on the A2 Residential Tariff. 
• Meter number - Your meter’s unique identifier.
• Reading date - The date your meter was read
• Current meter reading - The reading taken from your meter on your meter reading date.
• Equals total units used - The number of units used since the last bill was issued
• Your type of meter reading - ‘Normal’ means we have taken a reading from the meter, ‘Estimated’ means we have estimated your reading using historical data for your property.
• Buyback - If you have solar installed, this line shows how many units of electricity you have fed back to the network since your last bill.