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Update your details

Log in or sign up to My Account and you can easily update your details online.

If you'd prefer to speak with someone, call us on 1800 267 926, 8 am – 5 pm weekdays. 

Log in to My Account
Register with My Account

Why use My Account?

Edit your contact details

Visit the ‘Update your details’ section to change your postal address, update a phone number or email address and switch to paperless billing. 

Add a concession card

If you have a valid concession card (such as a health care or pensioner card), you can add or update these details via the new MyAccount to receive any rebates you may be eligible for.  

Update your bank details

You can update your account information linked to your direct debit plan, such as your credit card expiry date, in the 'Manage Direct Debit' section. 

Streamline your payments

While you’re updating your details, you might like to consider switching to one of our direct debit plans. 

Payment options

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.