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Pay my electricity bill

We offer a range of payment options and convenient ways to manage your account

Bill

Visit My Account or download our app

You can easily pay your bill, register a concession, update your details and more with My Account. Our mobile app also lets you keep track of how much electricity you are using and how much you've spent.

Bill

Switch to paperless billing

Enjoy the convenience of having your electricity bills sent directly to your inbox.Visit My Account or download the app to switch to paperless billing today.

Bill

Sign up for direct debit

Take the worry out of remembering to pay your account, with full payment automatically deducted from your nominated bank account or credit card every two months.

Paying your bill by direct debit takes the worry out of remembering to pay your account, with full payment automatically deducted from your nominated bank account or credit card every two months on the account due date.

To register for direct debit, you will need to log in to My Account. If you choose to pay by direct debit, you will still receive a bill from us before payment is taken. 

Log in to My Account

Do you still receive paper bills?
Once you're logged in to My Account, go to update details-> change statement delivery and then say goodbye to paper bills! 

Direct Debit Service Agreement

There are several ways you can pay your bill online. Please note: when you pay using a credit or debit card, a transaction fee of 0.72 per cent will apply. 

Log in to My Account or download our app
Pay your bill, register a concession, update your details and much more.

Find out more  

Pay your bill online
Have your bill handy as you will need your payment / reference number. 

Pay now  

BPAY
Use your internet or phone banking to pay your account with BPAY. You will need the BPAY reference and payment number found on the payment slip portion of your account to use this service. 

Do you still receive paper bills? 
Visit My Account, go to update details-> change statement delivery and then say goodbye to paper bills! 

Make a payment with your credit or debit card by telephoning our payment line on 1300 134 615 and following the prompts. Please note: when you pay using a credit or debit card, a transaction fee of 0.72 per cent will apply.

Do you still receive paper bills? 
Visit My Account, go to update details-> change statement delivery and then say goodbye to paper bills!

Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts. Find out more at the website below or contact Centrelink on 13 12 02 to discuss this payment method.

Find out more about Centrepay  

Do you still receive paper bills?
Visit My Account, go to update details-> change statement delivery and then say goodbye to paper bills!

Pay your bill in person at any Australia Post agency or outlet. You will need to bring your bill with you to use this payment service.

Please note that if you pay your bill at an Australia Post outlet, an over the counter transaction fee of $2.52 per payment will apply. You could be exempt from these fees if you’re over-65, receive a concession on your bill or can demonstrate hardship circumstances. To ensure your details and concessions are up to date, visit My Account. To avoid this fee altogether, explore the other payment options available on this page.

Log in to My Account

Do you still receive paper bills?
Visit My Account, go to update details-> change statement delivery and then say goodbye to paper bills!

Post your cheque along with the payment slip portion of your bill to:

Horizon Power
GPO Box 4660
Melbourne Vic 3001

Do you still receive paper bills? 
Visit My Account, go to update details-> change statement delivery and then say goodbye to paper bills!

If your premise has been disconnected due to non-payment of your account, your power supply will not be re-connected until confirmation of payment has been received.

When you log into My Account or our mobile app and pay with a credit card, we can validate your payment immediately and your power supply will be reconnected within three hours.  

If you pay your account using one of our other payment methods, you should allow approximately three days for us to receive confirmation of your payment and to reconnect your power supply.

If you have any questions about your account, you can speak to one of our customer service representatives on 1800 267 926 (residential) or 1800 737 036 (business). 

Request a payment plan or extension

Payment plans and extensions

We understand it’s sometimes difficult to pay your bill on time. That’s why we offer a number of options to help you get back on track.

Concessions, rebates and subsidies

Concessions and rebates

We are pleased to provide a number of rebates and subsidies to eligible customers on behalf of the State Government.

Understand my electricity bill

Understand my bill

This section explains everything you need to know to help you read and understand your electricity bill.