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There’s a few ways you can pay your electricity bill and our payment options are listed below. If you have any questions about your account, you can speak to one of our customer service representatives on 1800 267 926 (residential) or 1800 737 036 (business).
Paying your bill by direct debit takes the worry out of remembering to pay your account, with full payment automatically deducted from your nominated bank account or credit card every two months on the account due date.
To register for direct debit, you will need to log in to My Account. If you choose to pay by direct debit, you will still receive a bill from us before payment is taken.
You can pay your account with any credit or debit card. A transaction fee of 0.60 per cent will apply. Have your bill handy as you will need your payment / reference number.
Make a payment with your credit or debit card by telephoning our payment line on 1300 134 615 and following the prompts.
Use your internet or phone banking to pay your account with BPAY. You will need the BPAY reference and payment number found on the payment slip portion of your account to use this service.
Pay your bill in person at any Australia Post agency or outlet. You will need to bring your bill with you to use this payment service.
Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts. Find out more at the website below or contact Centrelink on 13 12 02 to discuss this payment method.
Post your cheque along with the payment slip portion of your bill to:
GPO Box 4660
Melbourne Vic 3001
Find out about the assistance available by selecting one of the options below.
|Concessions, rebates and subsidies for residential customers||Payment difficulties?|
|If you have a concession, you may be eligible for a rebate or subsidy.||Trouble paying your bill? Find out about the help available.|
If your premise has been disconnected due to non-payment of your account, your power supply will not be re-connected until confirmation of payment has been received.
When you log into My Account online and pay with a credit card, we can validate your payment immediately and your power supply will be reconnected within three hours.
If you pay your account using one of our other payment methods, you should allow approximately three days for us to receive confirmation of your payment and to reconnect your power supply.
Register online today.