Life's a little easier with My Account
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You can easily request a payment extension, and perform many other account-related activities, online through My Account.
You can set up a customised payment arrangement allowing you to make multiple payments over an agreed period of time. Please call us to discuss a customised payment plan that’s right for you.
Customers experiencing financial hardship may be eligible for assistance through the Hardship Utilities Grant Scheme(HUGS). If you think you are eligible for HUGS please contact us.
Please call us on 1800 267 926 as soon as you receive your bill so that we can discuss the assistance available to you. Remember to have your bill at hand when you call us.