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Public interest disclosure

The Public Interest Disclosure Act 2003 (PID Act) provides a process for the disclosure of misconduct within the public sector or by anyone performing a public function.

If you have information about serious wrongdoing or misconduct by Horizon Power, or a person or service provider associated with Horizon Power, you can make a public interest disclosure and your claims will be assessed and if required, investigated.

When you make a public interest disclosure, the PID Act offers certain protections for you and those who are the subject of your claims. These protections include not incurring any civil or criminal liability, protection from any disciplinary action, no liability for disclosure of confidential information and protection of your identity.

What type of wrongdoing can be reported?

You should report matters where investigation and correction are in the public interest. The sorts of issues that constitute public interest information include:

  • improper conduct
  • an offence under State law, including corruption
  • a substantial unauthorised or irregular use of, or substantial mismanagement of, public resources, funds or property
  • administration matters involving a substantial and specific risk of injury to public health or prejudice to public safety or harm to the environment.

Who can make a disclosure?

Horizon Power supports disclosures by employees, contractors and members of the community regarding information about corrupt or improper conduct that they believe on reasonable grounds to be true.

Who will the disclosure be reported to?

Horizon Power has designated Public Interest Disclosure (PID) Officers who are responsible for receiving and assessing disclosures. The PID officers hold the following positions at Horizon Power:

  • General Counsel and Company Secretary
  • Risk and Audit Manager
  • Risk and Audit Specialist

How can I make a disclosure to
Horizon Power?

The Horizon Power Whistleblower Hotline is an independent, confidential service managed by Deloitte. You can report suspected misconduct to the hotline via:

What information is required when making a disclosure?

Whichever method you choose to use to contact the Whistleblower Hotline – website, phone, or e-mail – you will need to include as much information as possible about the suspected misconduct.

For example, include such things as:
  • name of the organisation
  • name(s) of people involved
  • name(s) of any witnesses
  • date, time and location of the misconduct
  • details of any proof
  • money or assets involved
  • how often the incident has happened.
The Horizon Power Whistleblower Hotline is anonymous. There is no need to reveal your identity unless you choose to do so.

What happens after I make a disclosure?

Once you report misconduct, an independent investigator reviews the information you’ve provided and reports back to a dedicated Horizon Power representative who then decides what action to take.

Can I make a disclosure to someone outside of Horizon Power?

Yes.  Disclosures can also be made through the Public Sector Commission (PSC) and Corruption and Crime Commission (CCC):

Public Sector Commission
Email: integrity@psc.wa.gov.au
Website: https://www.wa.gov.au/organisation/public-sector-commission

Corruption and Crime Commission
Website: https://www.ccc.wa.gov.au/

More information

Before making a public interest disclosure you may find the following information helpful.

 

Complaints & feedback

For general matters related to your energy account or customer service experience, our team is here to help.

If you are dissatisfied with our service or have a grievance you wish to discuss, you can contact us. If you feel we have not managed your concerns adequately or met the service standards outlined in our Customer Charter, you may lodge a formal complaint.

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