Understanding your energy bill
Explore what's behind the charges you might see on your bill
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Explore what's behind the charges you might see on your bill
Learning about your electricity tariff, supply charge and other parts of your Horizon Power bill can be helpful if you’re trying to save energy, understand how you use energy or manage your budget.
In this electricity bill guide, we’ll give you an energy bill breakdown and help you explore what’s behind the charges you might see on your bill.
Watch this short video for a guide to understanding your energy bill.
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Your energy bill breakdown
Here are the parts of your energy bill and what these parts mean.
Your account details |
Your account number is in the top left of your bill. You'll need this handy if you get in touch with us or register online for MyAccount or our mobile app. Under your account number is the name on your account and your postal address. |
Your energy use |
This part of your bill is a graph which shows how much energy you’ve used at home on average each day of the billing period. This can help you compare your electricity use to your last bill and the same time last year, if you were at the same address. Your energy is measured in kilowatt hours (kWh) and your bill will show how many you have used each day and your average electricity costs each day. This is based on your average daily use, your electricity tariff and the number of days in this billing period. |
Your account summary |
This section of your Horizon Power bill will show:
|
Other details on your bill |
Rebates or subsidies: if you receive any concessions, rebates or subsidies, these will appear here as a credit on your account. Solar buyback credit: If you have solar installed, this shows a credit for any units of electricity that have been fed back to the network. We buy each unit of electricity at a set price per town and you’ll find the buyback price relevant to your area listed on your bill. On the back of your bill – or on the last page if you receive your bill electronically – you’ll find:
|
What are your electricity costs?
Your bill is calculated based on two components:
- A fixed daily supply charge: Your supply charge is the cost of getting electricity to your home or business – installing and maintaining the poles, wires and other infrastructure. All Horizon Power customers pay a supply charge, including customers with renewable energy installed.
- The cost of the electricity you have used: This is based on the number of units used in this billing period and the cost per unit, based on your electricity tariff. GST is added as a separate line item.
The cost of purchasing, generating and distributing electricity is different in different areas of WA. For example, in regional and remote areas it can cost more for electricity to travel long distances to reach our customers.
To keep pricing fair across WA, the State Government has what’s known as a uniform tariff policy. This means our customers pay the same price for electricity to their home or business regardless of where they live.
Some large customers, including government departments and government schools, pay what is known as a cost reflective tariff. This means they pay different rates depending on the cost of electricity in their area.
Understanding your energy use
Your bill is charged based on units of energy known as ‘Kilowatt Hours’ or kWh. This is how many Kilowatts used each hour.
As you learn more about your bill, it can pay to learn more about your appliances and how these impact your electricity costs. For example, if you run a 1,000 watt (1kW) appliance for one hour, then that will use one kWh. Along the same lines, run a 5kW air conditioner for one hour and that would use 5kWh of electricity.
As you use electricity in your home, the Kilowatt Hours get recorded by your electricity meter and automatically sent to us through your smart meter technology. When you get your bill, you’ll see how many kWhs were used, according to your meter. As a guide, an average five-person household consumes roughly 20kWh of electricity per day.
Top tips for your electric bill analysis
Take a closer look at your energy use through our Horizon Power mobile app. You can find your daily and hourly energy use, your current spend and your projected bill, which is an estimate of what your next bill is likely to be, based on your average daily usage.
If your bill seems more than usual, it could be worth learning more about why your bill might be higher than you were expecting.
If it looks like you’re using more energy than you’d like to, you might want to explore ways you could lower your energy costs.
Get answers to your electricity bill questions
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Read more![As we celebrate National NAIDOC Week, Horizon Power is proud to share our vision for a reconciled Australia. We envision a nation that acknowledges the injustices of its past, embraces cultural diversity, advocates for self-determination, and stands united against all forms of racism.
Our commitment to this vision is reflected in our actions, informed by the voices of our Aboriginal employees and the broader community. We're dedicated to leading our industry with meaningful reconciliation actions on the lands we operate in.
This week, we yarned with our Indigenous employees, who bring unique perspectives and experiences to our Horizon Power family. Their stories are a testament to the strength and resilience of Aboriginal culture and heritage.
Nadine's Celebration:
Nadine's NAIDOC Week in Carnarvon is a vibrant celebration of culture and community. As a Yamaji from the Mid West and Gascoyne region, Nadine has a profound connection to the river and the land. Her childhood memories are filled with camping, fishing, and the unique beauty of the upside-down river that flows through her hometown. This week, she's actively participating in events, from a ceremonial march to a family fun day, sharing the joy of Aboriginal culture with savoury damper and activities for all ages. Nadine's family history is proudly displayed at the Kalbarri Skywalk, a testament to their deep roots in the region. Her story is a reflection of the living cultures and history that NAIDOC Week honors.
Aaron's Commitment:
Aaron's journey across Australia's diverse landscapes, from the central desert to the tropics, has shaped his passion for community and positive change. As a child of the bush, raised on Doon Doon Station near his grandmother's country, Aaron's roots run deep in the land and its traditions. His role at Horizon Power allows him to collaborate with a dedicated team, striving to deliver impactful outcomes for Aboriginal communities. Outside of work, Aaron cherishes time with family, traveling across the country to connect with loved ones. During NAIDOC Week, he celebrates the resilience and achievements of First Nation peoples, their fight for justice, and the hope for a better tomorrow. Aaron's story is a testament to the enduring spirit and determination of Australia's First People.
Regina's Pride:
Regina's story is a celebration of her Yinhawangka heritage and the inclusive community of her childhood in Cadoux. Despite being the only Aboriginal family in town, she felt a strong sense of belonging and never faced racism. Now, as part of the Horizon Power team, Regina relishes the chance to connect with Traditional Owners across WA. Her love for family, beach walks with her dog, and social gatherings reflect her deep-rooted values. NAIDOC Week holds a special place in her heart, as it honors Aboriginal and Torres Strait Islander communities and resonates with current events. Regina takes pride in her Aboriginal lineage and the strength it represents, a sentiment echoed in this year's NAIDOC theme.
Tracey's Advocacy:
Tracey a proud Yamatji woman, whose roots lie deep in the Mid-West/Murchison region. Though raised on Noongar boodja country, she carries the spirit of Yamatji within her. As the eldest of three and a matriarch to her own, she upholds the strong female lineage that defines her family.
Her life is a dance between cultural duties and the Western world she inhabits, a balance that's both challenging and rewarding. She finds solace in her role at Horizon Power, a place that not only acknowledges but actively engages with Aboriginal culture, paving the way for true reconciliation.
Her wish? That we walk in both worlds together, understanding and learning from one another. Let's honour her story and the many others like hers, as we strive for a future of unity and mutual respect.
At Horizon Power we're committed to challenging the status quo and leading our industry with reconciliation actions that are informed by our Aboriginal employees and the broader Aboriginal community on the lands we operate in.
Keep the Fire Burning! Blak, Loud and Proud
#NAIDOC #naidocweek](https://curatorio.s3.amazonaws.com/03301a57-5bc5-499a-91b7-6b389cadfd43/353212388.jpg)
As we celebrate National NAIDOC Week, Horizon Power is proud to share our vision for a reconciled Australia. We envision a nation that acknowledges the injustices of its past, embraces cultural diversity, advocates for self-determination, and stands united against all forms of racism. Our commitment to this vision is reflected in our actions, informed by the voices of our Aboriginal employees and the broader community. We're dedicated to leading our industry with meaningful reconciliation actions on the lands we operate in. This week, we yarned with our Indigenous employees, who bring unique perspectives and experiences to our Horizon Power family. Their stories are a testament to the strength and resilience of Aboriginal culture and heritage. Nadine's Celebration: Nadine's NAIDOC Week in Carnarvon is a vibrant celebration of culture and community. As a Yamaji from the Mid West and Gascoyne region, Nadine has a profound connection to the river and the land. Her childhood memories are filled with camping, fishing, and the unique beauty of the upside-down river that flows through her hometown. This week, she's actively participating in events, from a ceremonial march to a family fun day, sharing the joy of Aboriginal culture with savoury damper and activities for all ages. Nadine's family history is proudly displayed at the Kalbarri Skywalk, a testament to their deep roots in the region. Her story is a reflection of the living cultures and history that NAIDOC Week honors. Aaron's Commitment: Aaron's journey across Australia's diverse landscapes, from the central desert to the tropics, has shaped his passion for community and positive change. As a child of the bush, raised on Doon Doon Station near his grandmother's country, Aaron's roots run deep in the land and its traditions. His role at Horizon Power allows him to collaborate with a dedicated team, striving to deliver impactful outcomes for Aboriginal communities. Outside of work, Aaron cherishes time with family, traveling across the country to connect with loved ones. During NAIDOC Week, he celebrates the resilience and achievements of First Nation peoples, their fight for justice, and the hope for a better tomorrow. Aaron's story is a testament to the enduring spirit and determination of Australia's First People. Regina's Pride: Regina's story is a celebration of her Yinhawangka heritage and the inclusive community of her childhood in Cadoux. Despite being the only Aboriginal family in town, she felt a strong sense of belonging and never faced racism. Now, as part of the Horizon Power team, Regina relishes the chance to connect with Traditional Owners across WA. Her love for family, beach walks with her dog, and social gatherings reflect her deep-rooted values. NAIDOC Week holds a special place in her heart, as it honors Aboriginal and Torres Strait Islander communities and resonates with current events. Regina takes pride in her Aboriginal lineage and the strength it represents, a sentiment echoed in this year's NAIDOC theme. Tracey's Advocacy: Tracey a proud Yamatji woman, whose roots lie deep in the Mid-West/Murchison region. Though raised on Noongar boodja country, she carries the spirit of Yamatji within her. As the eldest of three and a matriarch to her own, she upholds the strong female lineage that defines her family. Her life is a dance between cultural duties and the Western world she inhabits, a balance that's both challenging and rewarding. She finds solace in her role at Horizon Power, a place that not only acknowledges but actively engages with Aboriginal culture, paving the way for true reconciliation. Her wish? That we walk in both worlds together, understanding and learning from one another. Let's honour her story and the many others like hers, as we strive for a future of unity and mutual respect. At Horizon Power we're committed to challenging the status quo and leading our industry with reconciliation actions that are informed by our Aboriginal employees and the broader Aboriginal community on the lands we operate in. Keep the Fire Burning! Blak, Loud and Proud #NAIDOC #naidocweek
Understanding your energy bill
Read moreHorizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.