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Concessions, rebates and subsidies

We are pleased to provide a number of rebates and subsidies to eligible customers on behalf of the State Government.

The following rebates and subsidies are available to eligible residential customers who hold the relevant concession cards.

This is a one-off rebate to offset the cost of establishing a new electricity account. 

Eligibility

To be eligible hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

How to apply

Please complete the Energy Rebate Scheme Application Form below. 

This rebate offsets some of the electricity costs associated with operating an air conditioner. The rebate is equivalent to the cost of 221.8 kWh of electricity per applicable month for a specified period depending on where you live.

Eligibility

To be eligible you must:

1. Have one dependent child and hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

OR

2. Have a WA Seniors Card or Commonwealth Seniors Health Card and hold at least one of the following concession cards:

  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

Please note: this rebate is only available to customers living in areas of Western Australia that experience prolonged periods of heat and applies for a specified number of months each year, depending on where you live in the State. More information is available on the application form. 

How to apply

Please complete and submit the two forms listed below. 

  • Application for Air Conditioning Rebate FormDownload
  • Energy Rebate Scheme Application FormDownload

This rebate helps eligible concession card holders with dependent children by reducing the amount owing on your electricity bill. The rebate is calculated daily and is based on the number of dependent children you have.

Eligibility

To be eligible you must hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

Please note: permanent residents of caravan parks holding an appropriate concession card can also apply for this rebate, which is then provided as an electronic funds transfer.

How to apply

Please complete the Energy Rebate Scheme Application Form below. 

Eligible customers will receive a payment of $300 inclusive of GST each year. The payment is divided into daily amounts and credited to your electricity account to reduce how much you pay each bill.

Eligibility

To be eligible you must hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

How to apply

Please complete the Energy Rebate Scheme Application Form below. 

If you are eligible for one or more of the above rebates, you can apply by completing the Energy Rebate Scheme Application Form below. Alternatively, please call us on 1800 267 926. You will need your account number and concession card/s handy. Remember to update your records with us each time you get a new card. 

  • Energy Rebate Scheme Application FormDownload

Other rebates and schemes available

You may also be eligible for one of the schemes or subsidies listed below. 

Power Price equity scheme

An initiative of the State Government, the purpose of the scheme is to ensure that permanent residents pay the same for power as other domestic customers, as well as be eligible for energy rebates. You must hold a valid concession card to be eligible for the scheme's energy subsidies.

How to apply

You can apply online at www.osr.wa.gov.au If online access is not readily available, a paper application form can be requested from the Office of State Revenue by calling 9262 1486; however, please note that applying online is the quickest way to receive a payment.

Caravan parks

Information about the Caravan Park Tariff Compensation Program is available here. 

Customers experiencing financial hardship may be eligible for assistance through the Hardship Utilities Grant Scheme (HUGS). This scheme assists people in financial hardship to help pay their utility bills and avoid utility disconnection.

The amount of financial assistance available is dependent on where the applicant resides. For example:

  • Applicants who reside north of the 26th parallel are eligible to apply for up to $962 each financial year. Carnarvon is also considered to be north of the 26th parallel for the purposes of HUGS.
  • Applicants who reside south of the 26th parallel are eligible to apply for a HUGS grant of up to $581 each financial year. The additional level of financial assistance to those residing north of the 26th parallel reflects the higher temperatures experienced in northern Western Australia, which influences increased consumption.

More information is available on the Concessions WA website.

How to apply

If you think you might be eligible for HUGS, or to discuss other financial assistance available, please contact us on 1800 267 926.

The Life Support Equipment Electricity Subsidy Scheme provides assistance to financially disadvantaged persons to help cover electricity costs associated with operating life support equipment at home.

The Scheme is aimed at people who are dependent on specified life support equipment used in their homes under specialist medical advice and are holders of concession cards that are means tested.

Eligibility

To be eligible you must have medical authorisation from the treating physician and hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

How to apply

Further information on this subsidy, administered by the Office of State Revenue, is available at the Department of Finance website.

The State Government offers a subsidy for West Australians who suffer from chronic medical conditions which prevents them from controlling their own body temperature. This subsidy helps pay for domestic heating or cooling systems. The annual subsidy is enough to pay for the operation of a room-sized reverse cycle air-conditioner for six hours every day of the year.

Eligibility

To be eligible you must have medical authorisation from the treating physician and hold at least one of the following concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veterans Pensioner Concession Card
  • Veterans Affairs Gold Card

How to apply

Further information on this subsidy, administered by the Office of State Revenue, is available at the Department of Finance website.

 

Financial hardship brochure

If you are having trouble paying your bill or have questions about the help available to you, please download our brochure or contact us on 1800 267 926.