With a demonstrated commitment over the past three years to evolve into a mature customer-centric business, we have worked diligently at the Executive and Board level to embed a customer-focused culture at Horizon Power.
We are pleased to take the next step in this progression and now establish the first Horizon Power Customer Council (The Council). The Council will comprise membership that ensures its relevance, representation of our diverse regional WA customer base and to ensure it delivers maximum value for our customers and communities, our stakeholders, and Horizon Power.
About us
Horizon Power is a WA State Government trading enterprise operating across the full energy supply chain with generation, transmission, distribution, and retail service provision to regional and remote WA. Our customers live and work across 2.3 million square kilometres, extending from Kununurra in the north to Esperance in the south.
These essential energy services are deployed through 38 systems across the state via 36 microgrids and two connected systems - the North West Interconnected System (NWIS) and the Northern Interconnected System (NIS). These systems are supported by six regional depot locations with local operations, stakeholder engagement and customer and community service teams.
Horizon Power is a purpose led business with a passion to deliver energy solutions for regional growth and vibrant communities. We recently refreshed our corporate strategy to keep pace with the accelerating demand for cleaner energy solutions. Our focus is on solving complex technical challenges within the regional WA context, to lead the energy transition and remain at the forefront of adopting renewable energy technologies that improve energy affordability for households and businesses.
To achieve our goals, we are focused on three key strategic priorities:
Our commitment to safeguard what is unique to regional WA extends to our guiding principles that shape our decision making across the entire business. These guiding principles promote customer and community collaboration, support for local businesses and communities, respecting the landscape and maintaining our commitment to our Aboriginal and Torres Strait Islander peoples.
About the Customer Council
The Council provides a forum through which Horizon Power can work together with customers and stakeholder organisations that represent our customers and communities to explore ‘strategic issues’ relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across regional and remote WA.
Evaluation criteria
All nominating organisations and nominees are requested to familiarise themselves with the attached Terms of Reference to ensure they are aware of, and committed to, the Purpose and Obligations associated with being a member of the Council.
Nominations will be assessed, and individual members selected based on the following evaluation criteria:
- Nominating organisation’s membership and representation base
- Nominee’s skills and experience
- Nominee and organisational fit, considering other applications received, and
- Representation diversity requirements (ensure membership reflects diversity of our customers and communities)
-
Who we serve
![]()
Our service area...
Includes a range of different energy systems - designed to meet the unique needs of some of the most isolated and remote communities in the world.
- The North West Interconnected System (NWIS) in the Pilbara
- The connected network covering three interconnected systems in Kununurra, Wyndham and Lake Argyle
- 34 microgrids across regional WA, all outside of the South West Interconnected System (SWIS)
These systems are supported by six regional depot locations with local operations, stakeholder engagement and customer and community service teams.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.