Explore our handy checklist of things you can do if you don’t have power.

If you have received an Inspector’s Advice or Fault Note this means there is an issue beyond the meter box with your existing electricity supply or that additional work is required before your property can be energised. In both instances, you should engage the services of a licensed electrical contractor to rectify the issues identified.

We carry out ongoing network maintenance and upgrade works and whenever possible, we will do this without interrupting your power supply. Sometimes however we need to temporarily disconnect power supplies while this work takes place. 

Always assume a fallen powerline is live. Stay well clear and report the fault to us immediately on 13 23 51. 

For non-urgent streetlight fault problems please complete the online form or call us on 1800 264 914.

Please, always be aware of electricity and report any electrical incidents or faults immediately by telephoning 13 23 51 and in emergency situations, dial 000.

Most customers use a builder or developer when building a home or business and normally this person will fill-out the required paperwork on your behalf. If you're managing the project yourself here's a handy guide to what you need to do. 

We aim to acknowledge your application within three to four business days of receipt of your application and provide an estimate or formal quote within four weeks. As soon as you have paid the formal quote, we will commence scheduling and procurement of materials.

Connection applications are designed to assist Horizon Power understand your connection needs and to assess the network infrastructure requirements. The Connection Application Form is the primary form to connect power to any site.

You need to apply to relocate distribution equipment such as streetlights, transformers, pillars and overhead lines. Once we receive your application, we will provide you with a formal quote. We will endeavour to work with you to relocate the asset to your preferred location; however, this is dependent on a suitable location being available.

Traditionally electricity is distributed through overhead poles and wires but in recent years, this infrastructure has been placed below the ground. Not only does this look better but it also minimises the safety risks associated with electricity and reduces the likelihood of unplanned power interruptions due to adverse weather conditions.