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Horizon Power has changed the process for dealing with requests for Network Services

IMPORTANT: Horizon Power has changed the process for dealing with requests for Network Services.

24 December 2014

Changes to Horizon Power's process for Network Service requests have now taken effect. This includes the replacement of the Network Service Request Form with the Application and Agreement for Network Services Form and the Application for a New Residential Power Supply Form. For information about the process, fees and charges, click here.

Addendum to NSR communication (8 December 2014). 

23 December 2014

We refer to our letter of 8th December 2014, notifying the change to Horizon Power's process for Network Service requests from 24th December 2014.

Further to that letter, we wish to clarify the following points:         

The process for requesting an electrical overhead or underground disconnection/reconnection is not changing.  If you require that service, you will need to submit a Preliminary Notice. You can also contact Horizon Power's Metering Team on (08) 6310 1827 and submit a Preliminary Notice. No further documentation is required. Alternatively, you can contact EnergySafety on (08) 6251 1900 to request a copy of the Preliminary Notice.      

If you require an upgrade of underground services from single phase to three phase, dependent on your requirements, you will need to complete and submit one of the following upgrade forms;

1. Connection Application form 

2. Application for CT Metering Works 

3. Application for Underground Supply in an Overhead Area   

These upgrade forms are available from our website here. The applicable fees for the above listed services are set out in our letter of 8th December, as well as on the Fees & Charges section of our website. Please note that account holders are responsible for payment of the fees for electrical services, even if the service is requested by an electrical contractor or builder on behalf of the customer.   

Finally, please note that in respect of each of the Application for a New Power Supply Form (ANPS), the Application and Agreement for Network Services Form (AANS) and the upgrade forms, you also have the option of emailing your completed form to Horizon Power.  Simply print, complete, scan and email the form to the following email address:  enquiries@horizonpower-reply.com.au.    

Horizon Power is changing its process for dealing with requests for Network Services.

8 December 2014 

Horizon Power currently requires applicants who want a Network Service to apply to Horizon Power using the Network Service Request Form and the Application for a New Residential Power Supply Form.

From 24 December 2014, the Network Service Request Form and the Application for a New Residential Power Supply Form will be replaced with a new request process.

Please click here to download further information about this change.

If you have any questions about the process for requesting Network Services, please contact your local Horizon Power representative or alternatively, you can call Horizon Power on 1800 267 926 (between 8am – 5pm weekdays)