2023 Annual Customer Survey
Have your say in our customer survey. The feedback you share helps us monitor our performance, continue to build upon our service commitments and focus on what is most important to you and your community.
Have your say in our customer survey. The feedback you share helps us monitor our performance, continue to build upon our service commitments and focus on what is most important to you and your community.
Horizon Power acknowledges the Commonwealth government announcement of a National Energy Bill Relief offset for eligible residential and small business customers.
We’re excited to be partnering with an established local renewable energy company to support Western Australia’s acceleration to decarbonisation. Our new joint venture with West Australian Alternative Energy (WAAE) brings together significant renewable energy system expertise.
Horizon Power continues to positively impact the lives of Aboriginal and Torres Strait Islander individuals, communities and businesses with the release of our first Aboriginal Cultural Heritage Management Policy.
Horizon Power is committed to growing regional WA by supporting local communities and partnering with great initiatives. That's why we are excited to launch the next round of Horizon Power Community Partnerships.
** Latest update: 6 February 2023 **
Severe weather caused major flooding and outages throughout the Kimberley region. Where it is safe to do so, our crews are working to restore power as quickly as we can. Find out about the support available and how to get your property reconnected.
Protecting and managing the personal and sensitive information of our customers is extremely important to us and we're reviewing our processes to minimise the risk of this error occurring again.
Horizon Power is continuing our commitment to positively impact the lives of Aboriginal and Torres Strait Islander peoples with a new Innovate Reconciliation Action Plan 2022-2024 (RAP).
We’d like to thank the 727 households and 145 businesses that participated in our Annual Brand and Customer Satisfaction Survey earlier this year. Here are some examples of the feedback we received about WA’s energy transition through our survey and how we’re taking action.
The TOCEVA race team recently competed in the Perth to Sydney marathon, racing a Tesla 3 electric vehicle against over 100 other non-electric vehicles in the toughest of Australian conditions.
The first hydrogen has been produced at Horizon Power’s nation-leading demonstration plant in the coastal community of Denham.
Funded by the State Government, Horizon Power’s Community Partnerships Program has awarded almost $600,000 to more than 59 community organisations across regional and remote Western Australia, to deliver on our shared vision for vibrant communities.
We're updating the look and feel of our bill to make the key areas of the bill easier to read.
We’re here to help you make sense of the changing energy industry in Australia. Whether you’re planning your household budget or wondering how different costs will impact your bottom line, here are five things to know about the cost of electricity.
Horizon Power is leading the energy industry to a cleaner, greener energy future by deploying a technology system to integrate distributed energy resources in microgrids across regional and remote Western Australia.
Horizon Power and Synergy have awarded a contract to source the electric vehicle charging hardware for Western Australia’s new electric vehicle fast charging network to Australian company JET Charge, as announced by Energy Minister Bill Johnston today.
The WA Government has announced a $400 Household Electricity Credit to help reduce cost-of-living pressures for households, as part of the 2022-23 State Budget.
Horizon Power will continue to partner with the Department of Education to deliver rooftop solar systems to a further 32 schools across Western Australia’s northwest regions as part of the second stage of the Solar Schools initiative.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.