Download MyAccount the Horizon Power App

Yes.

Our MyAccount app is available to download to your tablet or mobile devices.

   

Explore the features and learn more about getting started.

The new MyAccount app is compatible with:

• Google Play Store - for Android devices using operating system version 12 or later; and
• Apple Store for iPhones & iPads using operating system iOS 14 or later.

The new app makes it even easy to manage your energy account from your favourite devices - anytime, anywhere.

MyAccount is available to download from:

• Google Play Store - for Android devices using operating system version 12 or later; and
• Apple Store for iPhones & iPads using operating system iOS 14 or later.

It only takes a couple of minutes to register! All you need is your account number and either the email address or mobile number you have on file with us.

It offers all the same features and services as the new MyAccount.

The key difference is it's easier to access and log in as you don't have to open a web browser and type in an address.

You can still quickly pay a bill, top up Prepaid Power or get an estimate of how much your next bill is likely to be. Plus, you'll get access to more features including, adding a concession card or Direct Debit, requesting a payment extension and usage insights.

The new MyAccount replaces the older Horizon Power app - so it's important to switch over as soon as you can.

If you've logged in to our previous app, you will need to register again. MyAccount app allows you to monitor your daily and hourly electricity usage at any time, from anywhere.

Download it today

   

 

Let us know and we will be in touch.  Simply tap the More icon on the home screen and select Feedback.  

Yes, the app is managed securely to Australian Standards. Your privacy is important to Horizon Power and we are committed to ensuring the confidentiality and security of your personal information. 

Yes. Track as you go energy usage is easy with the Horizon Power MyAccount app. You can view your real-time usage with just a few taps.

Estimated current spend is based on how many units of electricity you have used so far in the current billing period. Current spend is calculated based on your tariff and fixed supply charge, including GST.

This calculation excludes renewables, rebates, concessions, payments or outstanding debts.

Projected bill is a forward estimate only. It is calculated by multiplying the estimated current spend per day by the total number of days in your current bill period. The estimated current spend and estimated spend per day calculations are also available.

Yes. To edit your details, open the Account slider by tapping on the person icon in the top left of your phone. Tap the edit icon next to the mobile phone number or email address field. If you have a pre-paid meter, please call 1800 447 707 (8 am–5 pm, weekdays).

Yes. The Horizon Power MyAccount app allows users to see planned and unplanned outages across the entire Horizon Power network in both an interactive map and a list view.  If you a registered user, you can also set notification preferences.

Yes. The Horizon Power MyAccount app allows you to pay your bill, make a payment towards your bill or buy power for a pre-paid meter.