Does Horizon Power have an app?
Yes. Our app is available to download from the Google Play Store and Apple Store.
Help & support
-
-
What devices does the Horizon Power app work on?
The app is compatible with Android (OS v5.1+) and Apple (iOS v10+) smartphones.
-
What are the benefits of the Horizon Power app?
The Horizon Power app offers an easy way to keep track of how much electricity you are using.
-
How do I download and log in to the Horizon Power app?
Our app is available to download from the Google Play Store for Android (OS v5+) and Apple Store for iPhone (iOS v10+). You will need your account number to register.
-
Do I have to be a My Account customer to download the app?
You must register for My Account before you can log into the app. You will be asked to register an email address and password.
-
How is the app different to My Account?
The Horizon Power app allows you to monitor your daily and hourly electricity usage at any time, from anywhere. You can view your current spend and an estimate of how much your next bill is likely to be, based on your average daily usage.
-
I have forgotten my four digit PIN. What should I do?
Select 'Forgot PIN' on the log in screen. You will be prompted to enter your details and choose a new PIN.
-
I’m having problems with the app. What should I do?
Let us know and we will be in touch. Simply tap the More icon on the home screen and select Feedback.
-
Is the Horizon Power app secure? How do I know my personal information is safe?
Yes, the app is managed securely to Australian Standards. Your privacy is important to Horizon Power and we are committed to ensuring the confidentiality and security of your personal information.
-
Can I monitor my electricity usage in the app?
Yes. The Horizon Power app offers an easy way to keep track of how much electricity you are using.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.