You or your electrical contractor should complete one of the forms available at the link below.

It is a legal requirement that all electrical work in Western Australia is only carried out by qualified electrical tradespeople licensed to work in Western Australia and who are employed by an electrical contractor licensed to carry out work in this State.

You should apply to register with us as life support customer. In doing so, you will receive priority restoration in the event of an unplanned power interruption and will receive additional notice of any planned interruption to ensure you are able to put alternative arrangements in place.

Many tenants pay for their own electricity and will need to open an account with us. You should check your tenancy agreement to see whether you are responsible for the electricity you use. 

It is important that a licensed electrical contractor inspects your power poles and powerlines to ensure they are in a good and safe condition. Never climb a pole, approach the wires, cut any vegetation near wires or attempt any electrical repairs yourself.

Powerlines which transport electricity from your main switchboard and meter to your home or other buildings are private powerlines. This includes the pole where our overhead service cable is attached and/or the pole where the switchboard/meter box is located.

The Horizon Power Pilbara Network is a ring fenced business unit within Horizon Power responsible for managing Horizon Power's network in the North West Interconnected System (NWIS) which is a covered network under the Pilbara Networks Access Code 2021.

We strive to provide the best possible customer service at all times. If you feel we have not managed your concerns adequately or met the service standards outlined in our Customer Charter, you may lodge a formal complaint here.

Yes, we have local offices in Esperance, Carnarvon, Karratha, Port Hedland, Broome and Kununurra. Our staff here can assist with questions regarding energy efficiency, billing, rebates and subsidies, customer funded works and a lot more. The contact details for your local office are available here. Please note; we are unable to accept bill payments at our local offices.