Who do I contact if I have a question?
Report a fault or outage 24/7 on 13 23 51. For billing enquiries, call us on 1800 267 926 (residential) or 1800 737 036 (business). We are available Monday – Friday between 8 am and 5 pm.
Help & support
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How do I know if I am in Horizon Power’s service area?
We generate, distribute and retail electricity throughout regional WA.
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Can I register for paperless billing?
Enjoy the convenience of having your electricity bills sent directly to your inbox.
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Can I access my electricity account online?
My Account allows you to perform a number of simple self-service functions online at your own convenience by accessing your account 24 hours a day, 7 days a week.
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Where can I view my energy consumption?
With My Account you can easily view previous electricity bills and look at your payment history and energy consumption.
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Can I view my previous power bills?
With My Account you can easily check your account balance, view previous bills and look at your payment history. You will be able to view any requests you have raised with us and view your billed electricity consumption.
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How do I update the details on my electricity account?
My Account makes it easy to update your account details such as phone number, email address and postal address online.
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I have a prepayment meter (PPM). Who can I contact if I have a question?
Please call the prepayment account enquiry line - 1800 447 707. The account enquiry line is open from 8 am – 5 pm.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.