How current is the electricity usage information in the app? Is it real-time?
The usage graphs display data from the previous 60 days both daily and hourly.
Help & support
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Can I update my details in the app?
Yes. To edit your details, open the Account slider by tapping on the person icon in the top left of your phone. Tap the edit icon next to the mobile phone number or email address field. If you have a pre-paid meter, please call 1800 447 707 (8 am – 5 pm, weekdays).
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Can I see power outages in the Horizon Power app?
Yes. The Horizon Power app allows users to see planned and unplanned outages across the entire Horizon Power network in both an interactive map and a list view. If you a registered user, you can also set notification preferences.
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How do I give feedback about the Horizon Power app?
It’s easy to send us your feedback or report a problem. Tap the More icon from the home screen and select Feedback.
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After I have downloaded the app and registered for My Account, how long will it take before I have access to the app?
It will take up to 15 minutes for you to receive a notification that you can log into the app and finish setting up your four digit PIN.
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Can I make payments through the Horizon Power app?
Yes. The Horizon Power app allows you to pay your bill, make a payment towards your bill or buy power for a pre-paid meter.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.