It will take up to three hours from when a customer rings up to open a new account or to pay an overdue bill after disconnection, before an advanced meter can be re-energised.
A note will not be required to be left in the meter box in order for the new advanced meters to be reconnected.
Your landlord, property manager and/or or strata body will hold the key to your meter box.
If you are moving in to a residence or out of your existing home or business you will be required to contact Horizon Power to advise us that you will need to have power connected or disconnected.
A residual current device (RCD) is a safety switch that helps protect you and your family. When an RCD detects a problem with your power supply, it switches the power off within 10 to 50 milliseconds to prevent electric shock.
Your meter box holds several electrical components including the meter, main switch, fuses, and circuit breakers, which control the flow of electricity into your home. For safety reasons it is recommended that all meter boxes be fully secure.
Explore our handy checklist of things you can do if you don’t have power.
If you have received an Inspector’s Advice or Fault Note this means there is an issue beyond the meter box with your existing electricity supply or that additional work is required before your property can be energised. In both instances, you should engage the services of a licensed electrical contractor to rectify the issues identified.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.